Care Coordinator

Ready to take ownership of a service that values quality, organisation and teamwork?

GoodOaks Homecare is an award-winning provider of high-quality home care, and we're looking for an experienced Care Coordinator to join our growing team.

· This is a fantastic opportunity for someone who enjoys managing rotas, solving problems, building strong relationships, and making sure clients receive outstanding care every day. You will be a key part of a growing team delivering 180+ hours per week across Berkshire's most desirable areas.

· We're looking for someone who can truly own the scheduling function, take pride in keeping the service running smoothly, and become a key part of our office team.

· What You'll Be Doing

· Full ownership of care staff rotas and scheduling

· Building and maintaining recurring visit templates on ACP to ensure consistency and reduce weekly rota-building time.

· Managing carer availability, absences, and emergency cover

· Using ACP to coordinate and optimise care delivery (preferred)

· Ensuring care visits are covered efficiently and consistently

· Liaising with carers, clients, families, and healthcare professionals

· Daily monitoring of visit completion, ensuring accurate bookings, allocations, cancellations and reconciled data for payroll processing

· Owning the accuracy of visit data on ACP so that payroll and invoicing can be processed without delays or corrections

· Helping to maintain compliance and service standards

· Participating in the shared out-of-hours on-call rota

· Supporting the wider office team with day-to-day operations

· What We're Looking For

· At least 2 years' experience in a coordination or scheduling role within domiciliary care

· Strong rota management and scheduling experience

· Experience using Access Care Planning (including People Planner) is essential

· Monitoring the ACP live view throughout the day to track visit progress, identify late or missed visits, and intervene proactively

· Excellent organisation and attention to detail

· Calm and solutions-focused under pressure

· Willingness to step in and deliver care visits in an emergency

· Strong communication and relationship-building skills

· Confident IT user and a superb phone manner to deal with carers and clients

· DBS clearance (we will arrange an enhanced DBS check).

· Full UK driving licence and access to a vehicle

· Why Join GoodOaks?

· £27,000 - £29,000 salary plus annual salary review

· 20 days holiday plus Bank Holidays

· Time off in lieu for additional hours worked

· Blue Light Card discounts

· Virtual GP service

· Free annual flu jab

· Paid DBS

· Ongoing training and development

· Genuine opportunities for career progression

· Supportive leadership team that values your ideas and contribution

Apply today and help us deliver exceptional care across Reading, Wokingham and Bracknell.