Account Executive/Customer Support

Great role for a media-savvy and solutions-oriented professional to gain valuable client relationship management & sales experience:

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Solve complex problems for varied clients

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Competitive base salary + attractive commission scheme on offer

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Defined career path in market-leading media intelligence organisation

Isentia is the Asia-Pacific region's leading media intelligence company, empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for-profit organisations.

We are looking to hire an Account Executive to join our team in Sydney, where you will play a crucial part in retaining and developing a large portfolio of government, automotive and higher education clients. You will deliver insights, advice, and industry intelligence to help clients achieve their communications objectives.

The shift pattern is 10 am to 6 pm, Mondays to Fridays.

Role & Responsibilities

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You will be the key point of contact for clients within your portfolio

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You will be responsible for the end-to-end servicing of clients’ media requirements across all formats, including alerting clients to media items as they happen.

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Collaborate with the account management team and sales team to understand the needs of your clients.

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Regularly contacting and providing solutions to assist clients with their communications requirements.

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Monitor breaking news and alert your clients to relevant media issues

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Enjoy the variety of the media landscape and working within a high-performing team.

Key requirements

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You are media savvy and have a genuine interest in news and current affairs, with the ability to identify issues that are important to our clients.

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You thrive on building and developing meaningful client relationships

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You think on your feet, prioritise, and can multitask in high-pressure situations

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You are an excellent team player who enjoys a fast-paced environment

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You are a problem solver who will be able to identify potential issues for clients

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Previous experience working in a client success or customer service environment is desirable.

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Excellent command of English

We have an open and inclusive culture where we embrace opportunities to do better and celebrate our achievements. We are an equal opportunity employer that is dedicated to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of your application.