Claim Operations (Customer Services)

Customer Service – Claims Operations

We are looking for a Claims Operations professional to join our Servicing Customer Excellence team . In this role, you will support customers throughout the claim journey while ensuring accurate, timely, and high-quality claim handling.

What You Will Do

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Review and verify claim documents to ensure completeness and policy compliance.

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Handle customer inquiries and complaints across multiple channels (email, WhatsApp, live chat, etc.).

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Provide clear updates regarding claim status and requirements.

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Coordinate with internal teams and insurance partners to support smooth claim resolution.

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Maintain service quality while achieving operational SLA targets and preparing daily reports.

What We’re Looking For

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Diploma or Bachelor’s degree from any major ( Insurance or Actuarial Science graduates are a plus ).

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Fresh graduates are welcome to apply; 1–3 years of experience in Customer Service, Claims, Insurance Operations, or related fields is an advantage.

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Basic understanding of insurance and claim processes.

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Strong attention to detail and analytical thinking.

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Good communication and customer handling skills.

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Proficient in Microsoft Office / Google Workspace (Excel, Google Sheets).

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Familiarity with CRM tools is a plus.

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Fluent in Bahasa Indonesia and able to communicate in English.

Preferred Background

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Insurance, claims handling, customer service operations, e-commerce operations, or micro insurance experience.