Genetic Health Coach

Sequencing is building the interface between humanity and its DNA.

Using clinical-grade whole genome sequencing, AI, and a rapidly expanding ecosystem of genomic applications, we help people better understand themselves, their health, and their future through their DNA.

The human genome is one of the most valuable and underutilized resources in the world. Our mission is to transform the human genome into a lifelong source of personalized guidance and build the trusted home for every genome on Earth.

As the world’s largest direct-to-consumer whole genome sequencing platform, Sequencing is helping define the future of AI-powered personalized health.

We’re a profitable, venture-backed, fully remote company building category-defining products that help people better understand themselves through their DNA.

The opportunity

Sequencing.com is hiring a Genetic Health Coach to join our Customer Success team. You will sit with customers over video and turn their whole genome sequencing results into clear, personalized health insights they can actually use. This is a high volume, fully remote role where you build trust every day and help people understand what their DNA means for their health. You will report into Customer Success, and experienced coaches will train and mentor you as you grow your skill in reading the genome.

What you'll own

• Coach customers one on one over video every day, walking them through their whole genome sequencing results.
• Turn complex genetic concepts into plain language anyone can follow, no matter their science background.
• Answer hard questions with empathy, accuracy, and patience, especially when results feel overwhelming.
• Guide customers through their genomic data and stay clear about what genetic results can and cannot tell them.
• Build real trust and rapport with people from all backgrounds and levels of scientific knowledge.
• Match your communication style to each customer's knowledge level and how they like to learn.
• Create a safe space where customers feel free to ask any question.
• Grow your expertise through hands on training and steady mentorship in genetics interpretation.
• Share customer insights with internal teams to help make the product better.
• Help build educational resources and coaching materials that customers and coaches rely on.
• Keep up with new developments in genomics and genetic testing so your guidance stays accurate.

Who you are

• Master's degree in Genetic Counseling, or a PhD in genetics, genomics, or a closely related life sciences field.
• Strong grounding in human genetics, inheritance patterns, genomic testing, and variant interpretation.
• Excellent verbal communication, with a knack for explaining complex science clearly to non-scientists.
• Genuine empathy and patience with people who may feel anxious about their results, while holding healthy professional boundaries.
• Comfort with ambiguity and confidence explaining the limits of genetic information.
• Experience teaching, coaching, or educating non-scientists on complex scientific or medical topics, including building educational or curriculum content.
• Clinical experience or training in genetic counseling, clinical genetics, medical genomics, or related healthcare fields, with familiarity with whole genome sequencing, variant analysis, and interpretation frameworks such as ACMG/AMP guidelines.
• Experience using Slack and AI tools to support coaching and collaboration.
• Comfortable working full time in a fully remote, high volume, customer facing environment.

Benefits Overview

• Comprehensive medical, dental, and vision insurance coverage
• 401(k) with company matching
• Paid time off (PTO)
• Paid volunteer time off
• Fully remote work with home office stipend
• Parental bonding leave
• Clinical-grade whole genome sequencing for you and your family (private and confidential)

Join Sequencing

• Redefine how people understand themselves through their DNA
• Build category-defining products alongside scientists, engineers, and innovators
• Contribute to technology that will improve and extend millions of lives
• Shape one of the most important emerging categories in AI and healthcare

Sequencing Inc. is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Sequencing Inc. may use artificial intelligence (AI) or automated tools as part of the recruiting and hiring process, including for application screening and candidate evaluation. These tools may analyze information provided in your application materials or during the hiring process. Where required by applicable law, candidates may request a reasonable accommodation or an alternative selection process by contacting joinus@sequencing.com .