Team Manager - Home Energy

We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.

As a Team Manager, you will be responsible for managing a team of 15+ Electricians who are tasked with the installation and service of Electric Smart Meters and EV Chargers. The role of a Team Manager is to undertake assigned work and manage relevant processes, people and/or projects either directly or indirectly to deliver the agreed process or projects to a high degree of H&S and Quality.

You will also oversee staffing, training and coaching a team while ensuring that the needs of customers are met in a timely and professional manner, demonstrating functional and technical knowledge and skills to conduct your role to a high level of accomplishment.

Responsibilities

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Directly responsible for managing a team of a number of Electrical and non-Electrical service engineers

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Maintain customer service excellence

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Ensure the Clients SLA’s are communicated to the team and are managed effectively

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Ensure communication flows between the back-office team and the Service Engineers

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Conduct health and safety audits and monthly equipment checks to identify best practices

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Resolve customer issues in a timely and satisfactory manner in line with the SLA

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Daily/weekly reporting to the Head of Operations

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Identify Electricians TNA (training needs analysis) through on-site visits and audits

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Ensure database is kept up to date with all accurate correspondence at all times

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Manage field capacity to ensure client forecasts are delivered

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Manage efficiencies and productivity to ensure revenue targets are achieved

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Requirement to work weekends and out of hours on call duties, in line with business needs

Requirements

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Fully qualified Electrician with 2+ years management experience

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Valid Verification & Certification qualification (QC number)

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Valid Safe Pass an advantage

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3+ years domestic experience

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Excellent literacy, numeric and IT skills including proficiency in Microsoft Office

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Ability to contribute technical knowledge to proposals and reports

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Excellent organisational, interpersonal and communication skills required

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Ability to manage and deliver KPI’s for the Client

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Ability to manage a large team

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Innovative, creative and proactive with a solution-oriented approach

Benefits

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€17.92 Daily subsistence for days worked

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€5,000 yearly KPI related bonus

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On call payments in line with business requirement

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Company vehicle with fuel card and toll tag

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Phone/Laptop

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20 days annual leave per annum

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Pension plan

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Employee assistance programme

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Refer a friend scheme

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Cycle to work scheme

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Maternity pay

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Ample free on-site parking

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Modern office with excellent facilities

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Career progression opportunities

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Long Service Awards

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Life assurance – 4 times your annual salary