Marine Travel Consultant

Job description

Role & responsibilities - (Shift job)

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Receive, monitor and process requests for travel bookings

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Propose best available and alternative options with details of time limits, restrictions, etc

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Follow-up reply from client and effect changes to reservations or cancel bookings as required

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Issue ticket upon confirmation from client and submit all necessary details to him (ticket, itinerary, any other information which is considered necessary)

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Monitor unused or partly used tickets and apply for refund

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Coordinates with airlines for seats availability and confirmation of booking.

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Maintains close contact with clients personnel and assist on ticket related inquiries (retrieval of booking, ticket, etc.)

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Identify and report problems to Manager with a proposal for their solution.

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Coordinates with Manager and Networks director in order to increase / maintain internal utilisation of Eurasia Travel business units.

Education and Qualifications

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Graduate in any stream

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IATA / UFTAA diploma (foundation level) (preferred)

Work Experience

At least 1-3 years of experience in Ticketing process

Job-Specific Skills

Ability to perform under pressure and meet deadlines

High level of responsibility

Show initiative and be a team player

Very good knowledge of Galileo / Amadeus reservation systems

Fluency in English