Relocation Manager

Location – Guildford

Job type – Full-Time

Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type – Permanent

Hybrid working – Two days office, three days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: 08 July 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:

• K2 Relocate – relocation services
• K2 Bespoke – VIP relocation services
• K2 X Border – immigration services
• K2 Indx – advisory and assignment management services
• K2 AlphaTech – inhouse technology team
• Twelve Degrees - inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024.

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place To Work® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

We are looking for a Relocation Manager based in Guildford, UK, reporting to our Operational Lead

The Role

The Relocation Manager is primarily responsible for managing the relocation services of our client’s assignees globally. The role holder operates as a strategic business partner of our clients, providing them with an extraordinary level of support. They also act as a champion for team engagement and effectiveness aligned with K2’ values.

Full training and support will be provided.

Main Duties and Responsibilities

Single point of coordination for assignees throughout their relocation process (end to end), across various services including but not limited to:

• Household goods shipment
• Sourcing and booking temporary accommodation
• School search services
• Area orientation
• Home finding assistance
• Tenancy negotiation and renewals
• Settling in and tenancy review
• Initiating language and culture training
• Departures services
• Airport transfers and flight bookings

Day to day responsibilities

• Taking accountability for each assignee’s move
• Prioritising, managing and organising your caseload
• Conducting a full briefing call on requirements, establishing a relationship and managing the expectations in

relation to location and the budget available whilst adhering to client policies.

• Managing, overseeing and co-ordinating services internationally via our global approved partners, whilst keeping

the assignees/clients updated throughout the process

• Adopt a financial and commercially aware mindset
• Accurate Invoicing and reporting responsibilities
• Ability to speak with clients regarding our core products. Having strong technical knowledge of all products,

services, methodology and technologies

• Management of partners including household goods and local Destination Service Provider teams
• Joining internal and/or client calls as required
• Understanding, interpreting and following client policies and procedures
• Adhering to client policies ensuring that both clients’ and assignees’ expectations are met
• Accurately updating K2’s operating system in a timely manner and as per company procedures whilst being

mindful of data integrity

• Building up close working relationships with internal and external stakeholders including but not limited to

colleagues, clients and global partners

• Understand and meet client KPI’s and SLA’s in line with contracts
• Answering external calls and taking messages
• Completing any other tasks required by the business as and when needed

Household Goods Shipment

• Act as the single point of contact for all phases of the shipment process
• General knowledge of household goods process – import, export and third country moves
• Good understanding of customs documentation worldwide
• Work with our list of Global Approved Partners, including freelancers and international agents, to ensure that our

services are delivered as per K2’s standards

• Manage moves door to door following up with assignees, crews, agents, freight brokers and approved partners
• Liaise with K2 offices globally to ensure alignment and smooth transition from one region to the next
• Prepare all necessary documentation and liaise with all the involved parties throughout the shipment process
• Counsel the assignee on transit insurance and ensure the relevant policy is in place

International Destination Services

• General knowledge of international destination services including home and school search and departures
• Conduct a full briefing call on requirements, establishing a relationship whilst guiding on client policies and

allowances

• Oversee the local DSP teams throughout the move process whilst keeping client updated
• Liaise with local DSP teams to ensure their services are completed in a timely manner (Please note, the below list is

not exhaustive): o A briefing call is arranged ahead of the move date o Home & school search days are arranged o Any necessary paperwork is completed and saved in the K2 system o Settling in services are offered and provided where necessary o End of tenancy steps are arranged and completed and in line with the tenancy agreement o Deposit disputes (if any) and safe return of the deposit

• Arrange prompt payment of any necessary fees e.g. deposits, rent and schooling, in line with the client’s policies

Additional Skills/ Abilities

• Excellent written and verbal communication skills
• Exceptional attention to detail and accuracy with data management
• Consultative and pro-active approach
• Effective time management and organisational skills
• Flexibility to adapt to different working styles in an agile environment
• Ability to: o Set and manage realistic expectations with all stakeholders o Pro-actively work with external partners o Communicate processes effectively o Balance common sense and initiative o Demonstrate resilience in a fast-paced environment o Display confidence and professionalism in all client interactions o Think quickly and creatively o Identify the need to resolve issues and escalate when necessary o Follow processes and procedures o Adhere to instructions and use company documentation o Multitask and manage a varied workload o Prioritise, with ever changing and conflicting deadlines o Work both independently and as part of a team o Challenge confidently, in a professional manner o Upskill and acquire job role knowledge alongside company training

Experience

Minimum of 3 years of relocation services experience would be advantageous.

Additional requirements to perform work effectively

• Industry relevant accreditations are desirable
• Proficient Microsoft Office skills (Excel, Power Point, Word and Outlook)
• Excellent presentation skills
• Global & regional travel when required
• Additional language skills would be advantageous
• Experience with dealing with high profile individuals within a corporate environment would be beneficial

Accountability

As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Polices.

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work.

Please contact the recruitment lead HR team at hr@k2group.com if you need reasonable adjustments to participate in the recruitment process.

All candidates require proof that they have the right to work in the relevant office’s location. Satisfactory pre-employment checks and references will be required.

Reasonable Adjustments: Please contact the HR team at hr@k2group.com if you need reasonable adjustments to participate in the recruitment process.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.

We look forward to hearing from you.