Travel Agent-Schedule Change

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION , a risk management solution, Sweden’s leading flight comparison site Flygresor.se , Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix , the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

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We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

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Working on schedule change reservations a minimum of 40 PNRs a day

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Handling calls /chat of customer queries (Schedule Change Bookings)

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Reporting to the Team Lead to achieve goals

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Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.

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Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.

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Handle misconnections and get the flights confirmed by the Airlines.

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Multi-tasking and ready to adapt to new situations and challenges or role reversal

Requirements

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Minimum a year experience in the customer service industry

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Knowledge of the Travel Industry would be a plus

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Good written and verbal communication.

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Ability to work in different shifts (Includes night shift)

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Self-learning and being able to take initiative are very important.