A&O IT Group
Field Service Engineer - IT Desktop and Printer Support
Company
Role
Field Service Engineer - IT Desktop and Printer Support
Job type
-
Found on Mokaru
2 weeks ago
Salary
Job description
LOCATION: Chelmsford/Colchester region
Company vehicle and fuel costs are provided.
6 month rolling contract
Key Responsibilities
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Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
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Diagnose and repair devices to board level with accuracy and efficiency.
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Deliver Level 1 desk side support for Windows-based systems.
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Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
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Maintain accurate records of work completed, parts used, and updates in service systems.
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Ensure excellent customer service and communication at all times.
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Travel to various customer locations across the UK as required.
Must Haves
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Full UK driving licence with no more than 6 penalty points.
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Legal right to work in the UK.
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No restrictions that would preclude gaining UK Security Clearance (SC).
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Flexibility to work variable start and finish times depending on business needs.
Skills & Experience
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Proven experience as a printer and MFP engineer, including repair to board level.
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Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
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Hands-on experience providing desk side support (L1) for Windows environments.
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Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
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Strong problem-solving skills and ability to work independently.
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Excellent communication and customer-facing skills.
Desirable
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Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
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Experience working in field service roles covering multiple customer sites.
ABOUT US
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
