Dispatch Supervisor-Maynila

Key Responsibilities

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Capacity Planning & Optimization: Manage daily dispatch for inbound/outbound warehouse vehicles. Coordinate resources between internal fleets and Third-Party Logistics (3PL) providers to maximize vehicle load factors and turnover efficiency.

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SLA & Timeline Management: Monitor key milestones for line-haul transportation and last-mile delivery. Develop contingency plans for peak seasons or promotions to ensure Service Level Agreement (SLA) compliance.

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Exception Handling: Respond rapidly to unexpected transit issues (e.g., vehicle breakdowns, traffic congestion, cargo damage). Coordinate internal and external resources to resolve issues and minimize business impact.

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Cost Control: Audit transportation invoices. Analyze data on fuel consumption, tolls, and outsourcing fees. Reduce average logistics costs per order through route optimization and vendor negotiations.

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Compliance & Safety: Ensure all transport vehicles and drivers comply with local traffic regulations and safety standards. Conduct regular driver safety training and performance evaluations.

Qualifications

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Experience: 3–5 years of experience in logistics dispatch or fleet management. Candidates with backgrounds in cross-border e-commerce overseas warehouses or major express/courier companies are preferred.

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Local Knowledge: In-depth knowledge of Philippines road networks, traffic patterns, and restriction policies in the work area . Strong route planning capabilities are essential.

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Language Proficiency: Fluent in English; Mandarin is a plus.

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Technical Skills: Proficient in Excel for data analysis; familiar with WMS/TMS systems. Must hold a valid local driver’s license.

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Soft Skills: Strong stress tolerance and decision-making abilities in emergency situations. Adaptable to shift work or flexible hours to support peak season operations.