Internal Product Owner

About the role

Insite Energy is looking for an Internal Product Owner – O&M Systems who will take full ownership of our BigChange platform and wider Operations & Maintenance systems, driving configuration, optimisation, and continuous improvement across the business.

This is a role for someone who loves solving real operational problems, not designing theoretical solutions that never get used.

You’ll work independently, partnering with internal clients to understand what they need, then shaping the BigChange App and other tools to deliver practical, reliable, data‑driven outcomes.

If you’re analytical, curious, and passionate about making systems work for the people who rely on them, this is your opportunity to make a huge impact.

Location and working hours

• Monday to Friday: 09:00 to 17:30
• Office location: Peterborough (PE1 5DD)
• Hybrid: 3-4 days per week in office

Required skills and attributes

• Proven experience leading BigChange implementation and optimisation.
• Strong systems mindset with a focus on usability and practicality.
• Highly analytical with excellent data interrogation skills.
• Advanced Power BI capability.
• Naturally curious: able to spot patterns, anomalies, and opportunities.
• Strong attention to detail and data quality.
• Structured, logical problem‑solver.
• Experience working with SaaS platforms in operational environments.
• Ability to think end‑to‑end across integrated systems.

Why this role matters

You won’t just be “maintaining systems”, you’ll be shaping how our O&M function operates. Your work will directly influence efficiency, data quality, service delivery, and the day‑to‑day experience of our operational teams.

This is a role for someone who wants ownership, autonomy, and the satisfaction of seeing their work make a real difference.

Benefits

• Salary: Competitive salary based on knowledge, skills and experience.
• Holiday Allowance: 26 days of holiday per year (including birthday leave) plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

Our Values

Community

Innovation

Excellence

Sustainability

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