IT Support Engineer

IT Support Engineer – Global Wave Group

Location: Albany / CBD, Auckland (Office based)

Reports to: Head of IT

Key Responsibilities

• Onboarding Support: Set up workstations, including new computer configuration, software installation, peripheral setup, and first-day on-site support for new employees.
• Technical Assistance: Provide helpdesk support (remote/on-site) to resolve IT issues, maintain office equipment (printers, meeting room devices), and ensure smooth daily IT operations.
• Network & Security Management: Install and configure network devices, perform regular maintenance, implement security policies, and ensure system protection through updates and patches.
• IT Asset Management: Maintain hardware and software inventory, track device usage, manage the asset lifecycle, and generate regular reports for management.
• Project Support: Assist with IT infrastructure planning for new offices, including cabling, server setup, and IT training for employees.

Essential Requirements

• Proven 2+ years of work experience as a Desktop Support Engineer, IT Support Technician, or similar role.
• Expertise in troubleshooting and administering Windows 10/11 and macOS operating systems.
• Strong working knowledge of Microsoft 365/Office 365 administration and troubleshooting (Exchange Online, SharePoint, Teams).
• Proficiency in deploying software, running shell scripts, and managing configurations on macOS.
• Familiarity with Active Directory and/or Azure Active Directory for user and computer management.
• Solid understanding of basic networking principles (TCP/IP, DNS, DHCP), NAT, VLAN and network troubleshooting.
• Exceptional customer service and interpersonal skills, with a patient and professional demeanor.
• Highly responsible, with strong security awareness, attention to detail, and excellent communication and collaboration skills.
• Excellent problem-solving and critical thinking abilities.