Customer Service Representative

Company Overview

With over two decades of industry experience, HMD Trucking Inc has grown into one of the fastest growing transportation companies in the Chicagoland area. Operating a modern fleet of over 600 power units and 1,200 trailers, we are recognized for our strategic growth, commitment to excellence, and dedication to delivering reliable, high quality service. Our reputation as a trusted leader in the logistics sector is built on long-standing customer relationships and consistent operational performance.

Position Overview

We are seeking a highly motivated and detail-oriented individual to join our team in a Customer Service Representative role. This position is responsible for ensuring timely and accurate entry of load orders into our system, supporting dispatch operations, and delivering a high standard customer service to our customers.

Duties and responsibilities

• Accurately entering load information into the Transportation Management System (TMS)
• Providing timely and effective support to the Operations team to ensure smooth workflow
• Serving as a key point of contact for clients and customers, maintaining clear and professional communication
• Responding promptly to customer inquiries with accurate and relevant information
• Communicating important updates such as appointment changes, cancellations, and delays to all relevant parties

Knowledge and skills required

• Proficient in English (verbal and written).
• Strong multitasking and time management skills.
• Excellent communication and interpersonal abilities.
• Attention to details.
• Intermediate proficiency in Microsoft Excel.
• Solid data entry skills with an emphasis on accuracy and speed.
• Educational background in Engineering, Administration, or Finance is a plus.
• Proactive and adaptable in a fast-paced office environment

What we offer

• Fun and energetic work environment
• US Based Company
• Comfortable office in Cevahir Mall - Skopje
• Discounts in the Cevahir Mall building, including the gym & spa center
• Full private health insurance sponsored by the employer

Working Hours: Monday to Friday 7:00am – 4:00 pm CST or 14:00 - 23:00 CET (Local Macedonian Time); Additionally, there is 1 working Saturday every 2 months.