Service Coordinator - Hemel Hampstead

Position: Service Coordinator

Location: Hemel Hampstead Company: Learnd UK Job Type: Full-Time - Permanent

Learnd UK is growing rapidly and expanding across new regional hubs. We are looking for a proactive Service Coordinator to support our Operations, Service Desk, Maintenance, and Finance teams in delivering excellent customer service and efficient operations from learnd Hemel office.

Key Responsibilities

• Coordinate engineers, maintenance tasks, and remedial works
• Manage service planners, bookings, accommodation, and schedules
• Liaise with customers via phone and email
• Process reports, quotations, invoices, and supporting documents
• Support finance activities including invoicing and credit control
• Assist with parts ordering and supplier coordination
• Support Operations Managers with reporting and contract profitability
• Help improve business processes and operational efficiency

Requirements

• Minimum 2 years’ experience in service coordination or customer service
• Strong organisational and communication skills
• Experience with CRM/service management systems
• Ability to multitask and work under pressure
• Proactive, detail-oriented, and a strong team player
• Right to work in the UK

Benefits

• Competitive salary + benefits
• Healthcare cash benefit
• Enhanced sickness, maternity, paternity & adoption policies
• Employee Assistance Programme
• Cycle to Work Scheme
• Death in Service Policy