Service Advisor - Maternity Cover

Hartwell Hereford are seeking a temporary full time Service Advisor to cover a period of maternity leave working as part of our team where we represent Omoda/Jaecoo and BYD.

Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.

Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years. Operating across 11 locations across the country.

Key responsibilities of the Service Advisor:·

• Deal with any customer enquiries over the phone and face to face
• Ordering, booking out parts, invoicing and taking payment
• Checking in parts deliveries
• Assisting with parts stock check
• Liaising with the workshop, service advisors and customers
• Ensuring prices are entered onto VHC within required time
• Contact customers offering special promotions that are available from time to time
• Pick parts and check for damage or shortages
• Pre-pick parts for those jobs pre-booked into Workshop.

The ideal Service Advisor

• Retail / administration / reception experience.
• Good telephone manner.
• Excellent customer service skills.
• Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable.
• Full, valid and clean UK driving license.
• Candidates must have the ability to communicate at all levels.
• Full training will be provided.

Rewards & Benefits

• 22 days annual holiday (pro rata)
• Workplace pension scheme
• Staff discounts
• Career opportunities
• On site parking
• Free parking
• Company events
• Health and wellbeing
• Employee Benefit portal