SunSystems Application Consultant (Khmer-speaking)

Please note that this is a Freelancer role.

Responsibilities

Pre-sales consultation You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.

•

Uncover business problems

•

Acquire and examine customer needs and requirements

•

Develop an initial view of the solution

•

Prepare software presentation and demonstration that specifically address the customer problems

•

Define detailed project implementation plans

Software implementation You play a critical role in ensuring the implementation project is rolled out according to plan.

•

Business analysis and mapping

•

System installation and configuration

•

Data migration

•

End-user onboarding and training

•

User acceptance testing

Post-implementation support You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.

You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.

•

Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data

•

Respond promptly to customers' queries and feedback

•

Diligently walk customers through a series of actions to resolve issues and advise improvements

•

Follow up with customers to ensure all issues are fixed

Requirements

•

3-5 years experience in Infor Sunsystems application consulting

•

Fluent in English and Khmer.

•

Khmer citizen.

•

An infinitely curious and open mind to learn and grow.

•

Adoption of our core values.

•

Excellent problem-solving, negotiation, and interpersonal skills.

•

Effective in time management and task prioritisation.

•

A genuine passion for delighting customers and willingness to travel for work.

•

A risk-taker who can work independently and can tolerate stressful workloads.

What’s TRG International offering to you?

•

Competitive salary package

•

Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe.

•

Strong culture supporting your learning, development, and growth.

•

Participation in multiple (12+) networking, collaboration, learning, and training events each month.

•

Training and certification support.

•

Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies

•

Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.

Our recruitment process

Apply by clicking on ' Apply for this job ' --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st Interview with HR Team --> 2nd Interview with Line Manager --> Offer