Customer Support Specialist

The Customer Support Specialist will be a key member of the wider Customer Success Team. Providing a high level of customer service to the sales process for our distribution platform golfnow.com, the role will include duties such as making amendments to bookings and managing new bookings that are generated via the website.

The ideal candidate will have a passion for providing an exceptional customer care experience and aspire to engage with customers and suppliers as part of a highly motivated team who strive to go above and beyond the clients’ expectations.

In delivering the key responsibilities of the role, the Customer Support Specialist will engage in the following activities;

• Customer Service - Resolving product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the client's service requirements is fulfilled.
• Sales Support - Recommending potential products or services to clients based upon their individual needs.
• Booking Support - Daily support of the booking process through our website. Tasks include the processing of bookings that require manual intervention.
• Product Support - Assisting the account management team, support to include weekly availability checks and general club support duties.
• Relationships - Building relationships with key personnel both internally and externally at supplier level. This will include regular telephone conversations and email communications.
• Proactive - Responding to and follow up of sales enquiries using appropriate methods.
• Coordination & Collaboration - Participation in meetings and team activities, including supporting efforts across the wider Customer Success Team.
• Project Involvement - Contribute to projects and initiatives that support the long-term growth aspirations of the brand.

The successful candidate will work as part of a global Customer Success Team, collaborating closely with colleagues across Belfast, Cape Town, and other Versant Media locations.

It is essential that candidates have;

• 1+ year of experience in a customer focused environment within the technology sector.
• Exceptional customer service skills with a desire to help our customers and consistently exceed their expectations.
• Experience using communication and CRM platforms such as Salesforce and remote support tools.
• Technology-savvy with a curiosity and desire to continually learn new technologies.
• Experience of call handling, determining and resolving end user issues and coaching users in the use of tech products and services.
• Able to demonstrate a proactive approach with good time management and autonomy in delivering excellent customer service.
• Experience working in a fast-paced team environment, collaborating effectively with colleagues and contributing to collective success.
• A strong passion for sports and sports technology would be advantageous. 

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.