InfoLink Distribution Assistant

About the Opportunity

The InfoLink Distribution Assistant is a temporary position that assists InfoLink and the ONEcard Program with the distribution of ONEcards and U-Pass information to University of Alberta students. Distribution Assistants are required at our Fall Distribution Event for the 2026-2027 academic year.

This role focuses on delivering exceptional customer service to students by providing them with concise and relevant information about their ONEcard and the U-Pass program. Distribution Assistants provide referrals to the appropriate offices or contacts when a question arises that they are not able to address themselves.

Working Conditions

• Work occurs on site at the University of Alberta North Campus and Campus Saint-Jean and requires in-person interaction with large groups of people
• Hours of work are between 8:45am to 4:45pm, Monday to Friday
• Some additional weekend shifts available (August 29th and 30th)
• Standard hours per week are between 12 to 16 hours
• Uniform (t-shirt) will be provided and must be worn while on shift
• Training will be provided prior to the first shift in August

Core Duties

• Provide general assistance to the InfoLink and ONEcard Program staff in preparation for the distribution event. This includes:
• Sorting and organizing pre-printed ONEcards to facilitate distribution
• Ensuring the distribution area is tidy and printed information materials are readily available
• Issue ONEcards to University of Alberta students and follow procedures, policies, and POPA standards surrounding distribution
• Provide accurate information about the functions and services associated with the student ONEcard and ONEcard program
• Provide accurate information regarding the benefits and policies of the Arc Card and U-Pass program
• Direct student questions about the ONEcard program and the U-Pass program to the appropriate offices
• Escalate student concerns and issues appropriately to senior staff
• Assist with line management to ensure the efficiency of distribution processes
• Provide exceptional customer service with a student-centered focus

Minimum Qualifications

The following qualifications are required for a candidate’s application to be considered.

• Must be a returning undergraduate student, enrolled in at least one course for the Fall 2026 term
• Must be eligible to work in Canada
• Must be available to work at least 12 hours per week between August 17, 2026 to September 4, 2026 between the hours of 8:45am to 4:45pm
• Able to work on-site at distribution locations, which includes frequent, in-person interactions with members of the public
• Available for in-person training on August 20, 2026 during the work day

Preferred Qualifications

The following qualifications are preferred but will not disqualify the candidate from consideration if not met.

• Available for shifts that are 3 hours or longer
• Familiarity with the ONEcard program and the University of Alberta campus
• Familiarity with the U-Pass program and the Students’ Union
• Previous customer service experience
• Strong communication and problem solving skills
• Previous experience working in a high-paced environment
• Previous cash/product handling experience

Application Instructions

Only complete applications received through Bamboo HR will be considered. To be considered complete, applications must have an up-to-date resume and cover letter that clearly demonstrates the applicant’s suitability for this position.

Applicants must also attach their Fall 2026 class schedule OR detailed availability from August 17 to September 4 for review.

Equity and Inclusion

The UASU’s mission is to serve, engage, and represent students. To do that well we need an organization that is representative of the students we serve. We are committed to creating a diverse environment that fosters a sense of belonging and empowerment. We actively encourage applications from members of groups experiencing barriers to equity.

Application closes: July 6, 2026 at 10:00am MT

We thank all applicants for their interest, but only shortlisted applicants will be contacted.

Questions regarding this opportunity can be directed to Betty Wood (she/her), InfoLink Program Lead at betty.wood@uasu.ca.