Business Systems Analyst

When we talk E&S, We Mean Expertise & Speed

Are you ready to make a real impact in the world of insurance? At Dellwood, we're not just another insurance company – we're a team of passionate professionals who are modernizing the way business insurance gets done. Dellwood is built to deliver outstanding service and support for our partners with a balanced approach of technology and personal service, honoring the human nature of the business. Dellwood is purpose-built to bring speed, efficiency, and know-how to the E&S market.

Our Mission : To create a collaborative community of professionals focused on providing exceptional service and delivering innovative insurance solutions.

Why Dellwood?

Industry-Leading Expertise

Our team has extensive relationships throughout the insurance industry and decades of experience in E&S solutions. Our team of experienced underwriters craft solutions specifically for hard-to-place small and middle-market commercial risks.

Financial Stability

Backed by leaders in the industry, Dellwood has the strength and resources to make a significant impact.

A Culture of Innovation

We thrive on collaboration, creativity, and communication to address dynamic market needs.

What’s the Role?

Overview

We are seeking a skilled Analyst to join our Insurance IT Operations team. The ideal candidate will understand system integrations, cloud systems, and translate between business users and technical teams . They will possess an analytical mindset, exercise excellent communication skills, and understand business processes, preferably insurance processes. The Business Analyst will report to the Director of IT Operations.

Key Responsibilities

• Partner with business stakeholders to gather, clarify, and document requirements for new functionality, system enhancements, and process changes.
• Translate requirements into functional documentation, process flows, user stories, decision logic, and testable acceptance criteria in Azure DevOps.
• Develop training materials, job aids, and process documentation; provide end-user support for new or updated functionality.
• Support User Acceptance Testing (UAT) by documenting results, validating integrations, and tracking defects through resolution; perform smoke and validation testing during sprints and on release nights.
• Use tools such as Postman to test and troubleshoot REST APIs — building collections, managing environments, validating payloads, and supporting integration testing with internal and external partners.
• Contribute to DevOps workflows through backlog refinement, deployment impact reviews, and collaboration with developers to ensure requirements are production-ready.
• Investigate production issues, document findings, and coordinate with IT, vendors, and stakeholders to drive timely resolution.
• Support release readiness through impact assessment, regression considerations, and communication of key system or workflow changes.
• Work with Azure services (Blob and Table Storage) to understand data persistence, retrieval, logging, and auditing across environments; support troubleshooting and documentation of cloud-based solutions.
• Analyze existing workflows to identify improvements in efficiency, accuracy, controls, and user experience; contribute to data requirements definition.

Qualifications

• 2–5+ years of Business Analyst, Operations Analyst, or related experience, preferably in insurance or financial services.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills; able to document requirements clearly and communicate effectively across business and technical teams.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with Azure services, including DevOps, and Postman.
• Experience working with cross-functional teams including business users, IT, and external vendors.
• Experience supporting insurance operations, including underwriting and claims platforms, policy administration systems, workflow tools, or ticketing systems.

Location: Overland Park, Kansas

Applicant must be currently authorized to work in the United States on a full-time basis.

Dellwood