Hair Department Team Lead

Position Summary: We are seeking a knowledgeable and customer-focused Hair/Wig/Weave/Braid Specialist with a strong background in African American hair care. This role is responsible for assisting customers with product selection, providing expert guidance on hair textures and styles, and maintaining a well-organized and visually appealing retail space. The ideal candidate is passionate about beauty, understands protective styling, and can confidently recommend products for natural, relaxed, and textured hair.

Key Responsibilities

• Provide personalized customer service by assisting clients with wigs, bundles, braiding hair, extensions, and hair care products
• Offer knowledgeable recommendations based on hair type, texture, and desired style (natural, relaxed, protective styles, etc.)
• Educate customers on proper maintenance of wigs, weaves, braids, and natural hair
• Assist with wig fitting, basic styling, and customization guidance (e.g., lace fronts, closures)
• Maintain clean, organized, and fully stocked displays for hair products and accessories
• Stay up to date on current trends in African American hair care and styling
• Support inventory management, including stocking shelves and monitoring product levels
• Handle customer inquiries, concerns, and returns in a professional manner
• Collaborate with team members to meet sales goals and enhance the customer experience

Qualifications

• Prior experience in a beauty supply store, salon, or similar retail environment preferred
• Strong knowledge of African American hair textures, products, and protective styles
• Familiarity with wigs, weaves, braiding hair, and hair extensions
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced retail environment
• Basic styling or cosmetology experience is a plus (license preferred but not required unless specified by state law)

Skills & Competencies

• Customer service and sales skills
• Product knowledge and trend awareness
• Attention to detail and organization
• Cultural competency and understanding of diverse hair care needs
• Problem-solving and adaptability

Work Environment

• Retail store setting with frequent customer interaction
• Standing for extended periods and occasional lifting of merchandise

Schedule

• Flexible availability, including weekends and holidays

Compensation

• Hourly pay $20+ (based on experience)

Equal Opportunity Employer Statement: We are committed to creating an inclusive environment and welcome applicants from all backgrounds with relevant experience and passion for beauty and hair care.