Account Executive

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform , we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage .

Now, we’re looking for an Account Executive to join the Commerce team in Belgium !

What you will do

This role is built around new business development. You'll own the full sales cycle for CM.com's Engage proposition in the Belgian market. HALO, our Agentic AI, combined with our Customer Data Platform, Marketing platform, and Customer Service platform, turns fragmented customer journeys into something businesses are genuinely proud of. Your job is to find the companies that need that, and show them why CM.com is the answer.

Once you close a deal, you stay involved. Because nobody knows the client better than the person who won them.

You will

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Take ownership of your new business pipeline , end to end. From prospecting and discovery through demo, negotiation, and close, you run the process. You also manage the accounts you bring in, because continuity and context matter.

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Work closely with prospects and clients across Belgian industries such as E-Commerce, Retail, Finance, Logistics, and Media, engaging stakeholders up to C-level. Internally, you'll collaborate with presales, product, and your Account Manager colleague in Mechelen.

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Represent CM.com where it counts . You'll give keynotes at events, lead client presentations, and deliver compelling demos of the Engage platform, making complex technology feel like an obvious choice.

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Improve processes using AI , automation, and smart tooling. You'll use tools like Claude Cowork to work smarter and bring that same mindset into client conversations.

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Make decisions fast, test ideas, and learn from what doesn't work . The Belgian market is an opportunity in motion and you'll help define how we approach it.

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Help shape how this role will look a year from now . You're not filling a seat; you're building something.

That’s why you ideally have

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A bachelor's or master's degree in Business, Sales, IT, or a related field.

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A genuine love for new business sales, from first call to signed contract.

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Strong communication and presentation skills.

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Experience in SaaS, Tech, or AI industries is a strong plus.

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A track record of managing a full sales cycle in B2B environments, ideally with multi-stakeholder deals.

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Full professional fluency in Dutch and English. French is a big plus.

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A permanent work and residence permit for Belgium.

The reality at CM.com

We believe honesty creates better matches. So here it is

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You work on-site with your team; collaboration happens face to face.

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Priorities shift quickly, and we move forward before everything is finished or polished.

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AI will change how your role looks, fast. Some tasks you do today may disappear next year.

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You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

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For this position, we can only consider candidates who already hold a permanent work and residence permit for Belgium.