Cards and Electronic Transaction Officer

Requirements Job Description • Card Product Development: Overseeing the design and launch of new card products (e.g., credit cards, prepaid cards, fuel cards) that meet customer needs and align with market trends. • Card Operations Management: Ensuring the smooth day-to-day operation of card services, including card issuance, activation, and maintenance, as well as handling any technical issues related to card processing. • Compliance and Risk Management: Ensuring all card-related services and transactions comply with regulatory requirements (such as PCI DSS standards) and managing risks related to fraud, data breaches, and misuse of card services. • Vendor and Partnership Management: Liaising with external vendors, like card manufacturers, and service providers for card processing (e.g., Mastercard, Visa), and managing partnerships for co-branded or white-label card products. • Customer Support and Issue Resolution: Handling escalated customer complaints related to cards, including fraud issues, lost or stolen cards, and technical problems. • Card Analytics and Reporting: Monitoring the performance of card products by analyzing data on usage, transaction volume, and customer satisfaction to identify trends and areas for improvement. • Strategic Planning: Developing strategies to grow card product usage, enhance profitability, and improve the overall customer experience. Cross-Department Collaboration: Working closely with other teams like marketing, IT, compliance, and customer service to ensure the success of card programs and services. Job Requirements • Business related degree • 5 years card management experience in the financial services sector • Proven experience of managing effective and efficient completion of debit and credit cards processing functions and support • Proven experience in management of cards business project • Proven experience development and management of strategic partnerships to grow card business • Highly efficient cross-functional team management • Sound planning and organizational skills with ability to work with minimal supervision • Active Listening and Communication Skills. • Time management skill. • Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c) Experience in use of core bank application/solution is compulsory.