Credit & Billing Officer

Summary: The Credit Billing Officer plays a critical role in maintaining the accuracy, compliance, and efficiency of customer billing and credit management processes. This position is key to ensuring timely cash collection, minimizing credit exposure, and supporting the financial stability of the organization. By managing invoicing, credit assessments, collections, and reconciliation activities, the officer ensures seamless order-to-cash operations within a dynamic FMCG environment. The ideal candidate is a detail-oriented, proactive professional who can leverage data insights, collaborate across teams, and drive continuous improvement in financial workflows. Responsibilities: Prepare and issue precise invoices for all sales transactions, verifying pricing, discounts, and credit terms before processing. Evaluate customer creditworthiness in line with company policies and establish, monitor, and adjust credit limits to reduce financial risk. Proactively manage overdue accounts through timely follow-ups, coordination of collection efforts, and resolution of payment discrepancies. Reconcile customer accounts, accurately allocate payments, and ensure prompt resolution of billing discrepancies. Maintain up-to-date and audit-ready records of invoices, credit notes, payment histories, and account adjustments. Generate recurring aging reports, debt analysis, and monthly performance summaries for management review. Ensure full compliance with internal controls, tax regulations, and industry-specific standards in all billing and credit activities. Support internal and external audits by providing accurate documentation and timely responses. Identify bottlenecks in billing and credit processes and recommend actionable improvements. Collaborate with sales, distribution, and finance teams to enhance order-to-cash efficiency. Contribute to system upgrades and digital transformation initiatives related to billing and receivables.