Wellness Officer

The Wellness Officer is the operational lead for MARGIN, KOFISI’s workday wellness system built into every Kaskazi location. This is a hands-on, execution-focused role that sits within the Experience Division. Key Responsibilities 1. Daily Operations and Class Programming – Own the daily class calendar across all session types: Sweat, Stretch, Breathe, Learn & Loosen, and Open Gym, ensuring the daily rhythm of Morning Performance, Mid-Morning Reset, Lunchtime Pulse, Afternoon Slump Breaker, and Evening Release is delivered consistently. – Manage the 40-minute session / 20-minute buffer model to prevent bottlenecks around showers, lockers, and changing rooms. – Oversee booking and check-in processes (app-based QR code or front desk), ensuring every visit is recorded against member ID. – Manage capacity at roughly 8 participants per slot, approximately 100 to 110 user-slots per weekday, tuning by season and demand. 2. Practitioner and Team Management – Build and manage the practitioner roster: yoga instructors, HIIT/strength trainers, breathwork facilitators, run coaches, and massage therapists. – Set and uphold quality, reliability, and consistency frameworks so every session meets the MARGIN standard regardless of who is leading it. – Manage any in-house wellness staff, including scheduling, performance reviews, and professional development. – Coordinate with the F&B team on Productivity Packages: bundled session plus smoothie/salad combos designed to encourage off-peak use. 3. Member Experience and Adoption – Be the face of MARGIN for members and suite guests, setting the tone of calm clarity that defines the brand. – Drive adoption targets: 70% of members using the centre at least once per week, 15% twice, 5% becoming champion users at three or more times per week. – Encourage variety of use across session types and build off-peak habits through nudges, prompts, and Productivity Packages. – Manage special formats: Breathe Meetings (40-minute working meetings with light movement), Run/Forest Club, and on-demand team wellness bookings. 4. SOPs, Facilities, and Health & Safety – Own and maintain SOPs for towels, laundry, soaps, amenities, locker rooms, cleaning schedules, and health and safety compliance. – Manage uniform standards for wellness staff. – Oversee storage, tagging, and laundry systems for runners and cyclists using a hotel-style kit tag system. – Ensure the pricing framework is clear: what is included access versus chargeable team formats such as Breathe Meetings and Run Club. 5. Data, Reporting, and Continuous Improvement – Track and report on booked versus actual attendance, individual usage patterns, and company-level trends. – Deliver monthly member wellness usage summaries to support the member relationship. – Produce aggregate company-level data: average visits per person, peak times, preferred formats. – Feed insights to the future Wellness Officer role and Digital Experience Director for system- level improvements. 6. Mobility and Extended Programming (Phase 2) – Coordinate with the Kaskazi Shuttle for forest runs, guided walks, and nature-based wellness sessions. – Support the development of Productivity Packages that bundle shuttle, class, and F&B into off- peak experiences. Requirements • Experience: 4 to 8 years in boutique fitness, premium hotel wellness/spa, or high-standards hospitality operations, with at least 2 years managing a team and a roster of external practitioners. • Operational rigour: proven ability to build and maintain SOPs, manage schedules, and run a facility to a consistently high standard. • People management: demonstrated experience managing both employed staff and freelance/contract practitioners. • Communication: calm, clear, and warm. Able to set expectations with practitioners, brief the front desk, and make members feel welcome in the same morning. • Fitness or wellness qualifications (personal training, yoga, breathwork) are a strong advantage but not essential. • Familiarity with booking/scheduling platforms and member management systems. • Experience launching a new concept or space from scratch.