IT Assistant

The IT Assistant will support the day-to-day IT operations across all KOFISI centres in Kenya. The role focuses on ensuring reliable network connectivity, secure systems, well-functioning AV and phone systems, effective access control, and accurate asset management across all locations. This is a hands-on, multi-site role requiring strong technical skills, attention to detail, and the ability to respond quickly to operational issues in a fast-paced co-working and hospitality environment. Key Responsibilities Network & Infrastructure Management - Assist in managing wired and wireless networks across all KOFISI centres - Support configuration, monitoring, and troubleshooting of network equipment (routers, switches, access points) - Monitor network performance, uptime, and connectivity issues and escalate where necessary - Assist with ISP coordination, link testing, and failover support Network & Centre Security - Support implementation and monitoring of network security controls (firewalls, VLANs, access restrictions) - Assist in securing IT infrastructure and ensuring compliance with internal IT security standards - Identify and report potential security risks across centres AV Systems Support - Support installation, configuration, and troubleshooting of AV systems in meeting rooms, boardrooms, training rooms, and event spaces - Assist users with Airtame, HDMI connections, conferencing platforms (Zoom, Teams, Google Meet), microphones, speakers, and cameras - Ensure AV equipment is functional and ready before meetings and events Phone & Communication Systems - Support IP phone and VoIP systems including desk phones, extensions, and provisioning - Assist with setup, troubleshooting, and basic administration of phone systems across centres Access Control Systems - Assist in managing access control systems including cards, readers, doors, and permissions - Support staff onboarding and offboarding by updating access rights - Troubleshoot access control faults and coordinate repairs Asset Management - Maintain accurate IT asset records including laptops, phones, printers, AV equipment, and network devices - Assist with asset tagging, tracking, audits, and lifecycle management - Support procurement, deployment, and decommissioning of IT equipment User Support & Operations - Provide first-level IT support to staff, members, and clients across centres - Respond to IT support requests and incidents in a timely and professional manner - Assist with IT setups for new offices, events, and centre expansions - Document common issues, procedures, and quick-use guides Requirements Minimum Requirements - Degree in Information Technology, Computer Science, or a related field - At least 2 years’ hands-on experience in IT support, network support, or a similar role - Practical experience supporting networks (LAN, Wi-Fi, IP addressing), AV systems, access control, and IP phone systems - Strong troubleshooting and problem-solving skills - Ability to support multiple sites and work in a hands-on operational environment Added Advantage - CCNA certification or progress toward CCNA - Cybersecurity and/or networking courses or certifications - Experience with UniFi or similar enterprise networking platforms - Experience working in multi-site, co-working, hospitality, or corporate environments