Personal Lines Insurance Account Manager

Location: Marco Island,Florida,United States

Personal Lines Account Manager - Job Description

Position Summary

The Personal Lines Account Manager role exists to manage all client relations and service activities within an assigned book of business. The role is accountable for serving as the primary liaison between clients, producers, and insurance carriers while delivering best-in-class service across new business and renewals. This position owns day-to-day client servicing, policy execution, and retention strategies, supporting organizational growth through strong relationships and high-quality insurance solutions. The role is primarily operational and hands-on in nature, with direct responsibility for execution, client communication, and coverage placement.

Key Responsibilities

Functional Leadership & Ownership

· Ownership of client relationships within an assigned book of business.

· Accountability for service delivery, coverage consultation, and renewal execution.

· Acting as subject matter expert in Personal Lines insurance for clients and producers.

· Partnering with clients, producers, and carriers to align coverage solutions to needs.

Hands-On Execution & Delivery

· Direct execution of quoting, binding, and underwriting new and renewal business.

· Preparation and submission of bid specifications and comparison of carrier responses.

· Processing endorsements, claims, and new case installations.

· Coordinating enrollment processes and gathering required documentation.

Reporting, Quality & Operational Support

· Creation and maintenance of accurate client records and case files.

· Ensuring accuracy and quality of policies, proposals, and documentation.

· Preparing pre-renewal materials and renewal proposals.

· Monitoring renewal cycles and addressing service needs proactively.

Cross-Functional Partnership & Integration

· Partnering with clients, producers, and carriers to evaluate needs and present recommendations.

· Supporting alignment and communication across stakeholders.

· Ensuring smooth coordination of renewals, new business, and ongoing service.

Growth, Change & Special Initiatives

· Supporting retention and growth of the assigned book of business.

· Participating in service improvements and adapting to market and carrier changes.

Process Improvement & Best Practices

· Identifying opportunities to improve efficiency and service delivery.

· Staying current on industry trends, carrier appetite, and underwriting capabilities.

· Recommending solutions to enhance client outcomes and pricing strategies.

Center of Excellence (COE) Contribution

· Contributing expertise in personal lines insurance and client service best practices.

· Supporting consistent processes, documentation, and service delivery standards.

Accountability

· Delivering effective, accurate, and high-quality client service aligned to business goals.

· Maintaining quality, accuracy, and reliability across all policy and client servicing activities.

· Supporting seamless execution across renewals and new business cycles.

· Building trusted relationships with clients, carriers, and internal stakeholders.

· Demonstrating ownership, prioritization, and sound judgment in all responsibilities.

Qualifications

Required

· Minimum 3 years of Personal Lines insurance experience.

· Strong understanding of personal lines coverages and insurance marketplace.

· Property & Casualty License required.

· Strong communication, organizational, and relationship management skills.

Preferred

· Experience working in a local insurance agency.

· Prior Property & Casualty client management experience.

Key Competencies

· Strategic & Systems Thinking

· Ownership & Accountability

· Data Driven Decision Making

· Process Design & Continuous Improvement

· Consulting, Influence & Collaboration

· Change Agility

· Business Acumen

Apply to this job