Admissions Exec/Student Manager at Gurgaon, NCR

About the Role As a single point of contact for an aspiring cadet from the time they reach out to CAA to the time that they enrol into the Academy, the Executive- Admissions plays a critical, dual role. Firstly, to enable a smooth admissions journey for a cadet - and secondly, to ensure that a high-quality pool of candidates enrol into the Academy. Key Responsibilies Proactively and energetically address multi-channel inbound queries from aspiring cadets & their parents. Ensure that response times meet or exceed specified standards. Counsel aspiring pilots on the best-fit course for them, keeping their unique dreams and goals in mind. Guide them on program offerings, application requirements and financial aid options Screen aspirants based on qualifying criteria to ensure funnelling down of high quality, passionate future aviators Assist cadets with documentation related to all regulatory requirements from DGCA Ensure that the complete admissions journey of an aspiring cadet is smooth and hassle free Ensure that onboarding documentation is completed in an error free and timely manner Collect timely payments from cadets to ensure that their flying training journey progresses unhindered Make regular check-ins with their enrolled cadets to make sure that their experience with CAA is top class, resolving and escalating issues wherever needed Meticulously follow ZOHO CRM processes and practices throughout the students journey with CAA Achieve business targets for batch enrolment as per the Academy’s business plan Any other additional responsibilities that may come up from time to time Requirements Experience Although 1-3 years of experience in Student Counselling/ Admissions is preferred, freshers who have outstanding communication skills and are passionate about the role can be considered on an exceptional basis. Required Skills and Qualifications A minimum of a Bachelor’s degree in any discipline Excellent verbal and written communication skills, interpersonal skills and empathy High energy levels and attention to detail Passion for counselling and communicating with people Working knowledge of MS Word and Excel Excellent organizational skills Proven ability to multi task, work under pressure and meet deadlines Prior experience in aviation and/or student counselling would be a plus point Benefits Salary on Offer Rs. 5-7 lakhs per annum Additional performance linked variables as per company policy