Learning and Development Lead

Strategic Development & Execution Design and implement a learning and development strategy aligned with the company’s business goals, culture framework, and growth trajectory. Lead the execution of training plans for different business units (operations, vacation ownership, marketing, members services, finance, product and innovation, IT, reservations, finance, people ops etc.). Support leadership development, onboarding, technical upskilling, and soft skills enhancement across teams. Needs Analysis & Program Design Conduct regular Training Needs Analysis (TNA) through collaboration with team heads, performance data review, and surveys. Develop engaging learning interventions, including instructor-led sessions, e-learning, coaching, cross-functional projects, and workshops. Customize training to support timeshare-specific functions such as telemarketing, sales presentations, customer relationship management, and compliance. Program Delivery & Evaluation Facilitate training sessions and workshops, or coordinate internal/external facilitators. Implement learning systems and tools to deliver, track, and evaluate training programs (e.g., LMS platforms). Monitor effectiveness and ROI of training programs through post-training evaluations, KPIs, and impact assessments. Culture, Engagement & Talent Development Partner with the People Ops team to foster a learning culture that drives innovation, ownership, and growth. Champion talent development pathways including high-potential programs, career progression tracks, and succession planning. Drive learning initiatives around service excellence, emotional intelligence, cultural intelligence, and leadership in hospitality. Vendor Management & Budgeting Source, assess, and manage external training vendors, consultants, and platforms. Develop and manage L&D budgets, ensuring cost effectiveness and value generation. Requirements Bachelor’s Degree in Human Resources, Organizational Development, Business, or related field. A Master’s Degree or L&D certifications (CIPD, SHRM, ATD, etc.) is an advantage. 5+ years of experience in learning and development, preferably in hospitality, tourism, or customer experience-driven industries. Proven ability to design and implement strategic training programs across diverse functions. Strong facilitation, coaching, and instructional design skills. Familiarity with LMS platforms, learning technology, and digital content tools. Experience in startups or high-growth environments is highly desirable. Excellent communication, stakeholder management, and project leadership skills. Benefits HMO