Junior Client Relations Officer

Our client is a leading fintech who offers cross-border payments, advanced and innovative money transfer solutions that facilitate secure, efficient, and seamless transactions for both individuals and business across different countries and currencies. They are looking to hire a Junior Client Relations Officer who will serve as a primary point of contact for clients, ensuring an excellent customer experience throughout the client lifecycle. This individual will assist with onboarding, account support, transaction inquiries, and relationship management. Key Responsibilities Relationship Management: Build and maintain positive client relationships and support retention initiatives. Customer Onboarding: Guide clients through account opening and coordinate with Compliance and Operations. Customer Support: Respond to inquiries via phone, email, and WhatsApp; provide product and exchange rate information. Account Management: Maintain accurate client records and support relationship managers in identifying engagement opportunities. Complaint Handling: Record, track, and resolve customer complaints within agreed timelines. Administrative Duties: Prepare service reports and ensure all customer data is handled confidentially. Requirements Bachelor's Degree or HND in any discipline. 0–2 years Experience; fresh graduates are encouraged to apply. Strong communication and interpersonal skills. Good problem-solving and organizational abilities. Proficiency in Microsoft Office applications. Ideal Candidate Customer-focused with a positive attitude. Excellent verbal and written communication skills. Able to work effectively in a fast-paced environment. Strong attention to detail and willingness to learn.