Live Ops Manager

● Build, plan, execute and implement offers, events, cosmetic content, and other live content ● Provide live service excellence to our players ● Collaborate with PMs, Content Designers, QV, marketing, production, and other Live Ops Coordinators to ensure that our content releases, event pacing and communication meet the highest standards ● Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers ● Handling TIDs and localization ● Configuration of live events ● Detailed documentation of events and campaigns ● Communication with PMs, Designers, DDs, artists and the rest of the team ● Attention to detail & highly organized ● Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines ● Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly ● Excellent oral and written communication skills ● Passionate about games, what keeps players engaged, and what causes them to spend ● A keen interest in F2P games, or a willingness to get familiar with the space ● Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools ● Cross-Disciplinary Collaboration ● Knowledge or willingness to learn tools like JIRA, Excel