Digital Customer Service

Location: Ratchathewi,Krung Thep Maha Nakhon,Thailand

What you will do?

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Respond to customer inquiries via chat across TikTok Shop, Shopee, Lazada, Facebook, and Line OA.

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Provide accurate information regarding products, orders, promotions, and services.

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Monitor and handle customer complaints, reviews, and urgent cases professionally.

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Escalate complex issues to relevant internal teams and clients while ensuring proper follow-up.

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Track and report customer feedback, complaints, and case resolutions.

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Collaborate with Operations, Logistics, and Account teams to deliver excellent customer experiences.

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Support campaign periods and peak sales events to ensure service quality standards are maintained.

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Maintain service quality KPIs including response time, customer satisfaction, and case resolution rates.

What you will need?

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0-1 year of experience in Customer Service, Admin, Sales Support, or related roles. Fresh graduates are welcome to apply.

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Experience in E-commerce, Marketplace, Social Commerce, Retail, or Contact Center environments is a plus.

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Familiarity with TikTok Shop, Shopee, Lazada, Facebook, and Line OA platforms.

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Strong written communication skills in Thai with professional grammar and tone.

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Ability to multitask, prioritize tasks, and work in a fast-paced environment.

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Strong problem-solving skills with a customer-centric mindset.

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Basic proficiency in Microsoft Office or Google Workspace.

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Willingness to work in shifts, weekends, or campaign periods when required.

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Positive attitude, adaptability, and strong teamwork skills.

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