Consultant (IT)

International Potato Center POSITION ANNOUNCEMENT Ref: 2026/09/Consultant/IND/ASIA Consultant (IT) Agra, Uttar Pradesh, India The International Potato Center (CIP) is seeking a dynamic and creative Consultant (IT) For its office based in Agra, Uttar Pradesh, India. About CIP: CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systems in a climate crisis. CIP’s mission is to develop and share science-based innovations in potato, sweet potato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri-food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/. About the position: The International Potato Center (CIP) is looking to engage a Consultant (IT) for CIP country and project offices for routine IT support across all offices within India. Key responsibilities: · Provide regular and urgent IT technical support to office users (including staff, consultants and visitors) with hardware and software issues and requests that affect their capacity to use any IT related equipment (e.g. laptops, smartphones, peripherals, printers, projectors, conference devices); coordinating and escalating with suppliers, ITU and local administrative parties as required to deliver the required support. · Provide regular and urgent IT technical support to users for issues and requests related to network and internet performance and availability, coordinate and escalate with suppliers (ISP), ITU and local administrative parties as required to deliver the required support. · Ensure network equipment (switches, routers, wireless access point) software and firmware is up to date by assessing and patching them as required by the criticality of the updates. · Monitor network performance to proactively detect current and potential issues; and manage network access to help prevent security incidents. · All support calls must be logged whether they originated via phone, email, or other channels, recording Open Date, User, Ticket Summary, Close date and ITU ticket # (for information security incidents). · Desirable: The consultant must offer a ticket management system to log and report on support tickets. · Provide conference support. · Assist the Country Asset Administrator to ensure that the IT equipment information and inventory is up-to-date, according to CIP's IT inventory requirements. · Identify obsolete equipment, recommend, and support IT asset decommission by ensuring CIP’s data is purged, according to the standard IT asset disposal procedure of CIP. · Provide yearly computer maintenance consisting of cosmetic and internal cleaning, hardware (test and diagnostics) and operating system cleanup (temporary files, manufacturer tests). · Ensure information security incidents are informed to ITU (cip-helpdesk@cgiar.org) and assist with incident resolution in coordination with ITU. · Support the CIP's information security awareness program (to prevent phishing and other cyberthreats) with quarterly training, new staff training, and follow-up. · Document procedures related to office IT support and operation including network security assessment and patching, network configuration, supplier contacts and escalation, and others as required. Requirements What are we looking for? Educational Qualifications and experience · Bachelor's degree or technical degree in computer, systems, or telecommunication engineering or related field. · 4 years of experience providing computer, network and other IT equipment support to end users, including network equipment patching in a corporate environment. · 4 years of experience in IT asset management including managing computer inventory. · Experience with Microsoft ecosystem including Windows 10 and 11, Office 365, Azure AD and SharePoint Online. · Knowledge about information security frameworks or standards such as NIST-CSF, ISO 27001 or similar related to incident prevention, detection, containment, and recovery. · Information security and IT service management certifications desired · Ability to communicate in written and orally in English for regular business communication. C1 level. Why should you consider this opportunity? · Opportunity to contribute to an internationally recognized climate-resilient agriculture program. · Work alongside leading scientists and development professionals within the CGIAR system. Benefits What are we offering? · Fixed term contract till March 2027, with a possibility of renewal based on requirements and performance. · Work in an equal and diverse workplace. How to apply? Please visit the following link: http://cipotato.org/open-vacancies/ to submit a full C.V. along with your references (preferable recent supervisors). We highly encourage all interested candidates to participate in this exciting and competitive process. The deadline for the receipt of applications is 8th July 2027. This position WILL NOT have contact with children or vulnerable adults. We look forward to receiving applications from individuals with disabilities who are willing to contribute their talents and skills to our team. If you require specific accommodation for the selection process due to a disability, please do not hesitate to inform us. Learn more about CIP by accessing our web site at http://www.cipotato.org CIP is an equal opportunity employer. Qualified women and professionals from developing countries are particularly encouraged to apply.