Helpdesk Executive

Key Responsibilities • Provide 24x7 helpdesk and customer support through phone, email, and ticketing systems • Handle customer queries, complaints, and technical issues efficiently • Log, track, and resolve incidents/tickets within defined SLA timelines • Escalate unresolved issues to the concerned technical teams • Maintain records of customer interactions and issue resolutions • Coordinate with internal teams for timely closure of support requests • Assist users with software, hardware, login, and application-related issues • Prepare daily/weekly reports related to support activities and incidents • Ensure high levels of customer satisfaction and service quality Qualifications • Bachelor’s Degree in any discipline or One-Year Diploma in Computer Applications / Information Technology / related field Requirements Skills Required • Proficiency in computer operations and MS Office applications • Good communication and interpersonal skills • Basic understanding of IT systems and troubleshooting • Ability to work in rotational shifts in a 24x7 environment • Strong customer service orientation and problem-solving skills • Ability to manage multiple tasks under pressure Benefits Skills Required • Proficiency in computer operations and MS Office applications • Good communication and interpersonal skills • Basic understanding of IT systems and troubleshooting • Ability to work in rotational shifts in a 24x7 environment • Strong customer service orientation and problem-solving skills • Ability to manage multiple tasks under pressure