IT Intern

We are seeking an entry-level IT Intern to join our People, Systems & Information department at 2Roads! The Intern will provide high-quality technical support while maintaining the integrity of the organization’s digital infrastructure. This position is based in Germiston and will focus on first-level user support, hardware maintenance, and the administration of the Microsoft 365 ecosystem (including Exchange, SharePoint, and OneDrive). Key Responsibilities: · User Support & Troubleshooting: o Provide first-level technical support for hardware, software, and network issues (e.g., password resets, printer issues, basic application assistance). o Document and track all support requests and resolutions in the help desk system. o Assist in setting up and configuring new employee workstations and equipment. · Microsoft 365 User Lifecycle Management: o Assist in the creation, modification, and termination of user accounts in the M365 Admin Center. o Manage licensing assignments for various M365 applications. o Perform basic password resets and troubleshoot multi-factor authentication o (MFA) issues. ·Email (Exchange Online) & Communication Support: o Assist with creating and managing Distribution Lists and Security Groups. o Provide first-level support for common Outlook and Exchange Online issues. · SharePoint & OneDrive Administration: o Manage site access and user permissions on designated SharePoint sites and document libraries under supervision. o Assist users with basic OneDrive sync issues, file sharing, and version history. ·System & Hardware Maintenance: o Assist with the inventory management of all IT assets (hardware, software licenses). o Prepare, configure, and deploy new hardware (laptops, desktops, peripherals). o Perform routine system updates, patching, and virus scans under supervision. · Project Assistance: o Support the Group Tech Coordinator on specific projects, such as system migrations, hardware rollouts, new site setups or software testing. o Conduct research on new technologies and potential solutions to business challenges. · Administrative Support: o Assist with scheduling, organizing meetings, and general office tasks related to the IT department. · Ad Hoc Technical Support and Assistance: o Be prepared to handle urgent, unscheduled tasks and support requests as directed by the Group Tech Coordinator. o Provide prompt assistance with unexpected technical issues (hardware, software, or network) that require immediate attention outside of routine operations. o Assist with special, one-time projects or reports requiring immediate data compilation or system modification. o Provide general physical and logistical support for the IT department as needed. Requirements · National Diploma or a Bachelor's degree program in Information Technology, Computer Science, Computer Engineering, or a related field. Basic understanding of computer hardware components (PC/Mac) and common operating systems (Windows/macOS). · Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) or equivalent productivity software. · A strong desire to learn and a proactive, problem-solving attitude.