Area Manager Western Cape

Areas of Responsibility: • Customer Experience o Support management of customer experience activities to ensure customer loyalty o Ensure that the visual presentation of all stores represents the brand image as per company directives o Manage customer interactions, complaints and requests • Business Leadership o Develop effective business plans to address performance challenges o Invite feedback and seek continual personal development opportunities o Be aware of competitor activity and local market trends and conditions o Make appropriate and innovative recommendations to drive the business forward • Lead, Develop and Retain Team Members o Create a positive and enabled environment for team members o Develop and coach the team o Effectively manage performance through compliance with internal performance development processes, the Wellness Training Academy and any required IR interventions • Store Performance o Achieve and exceed targeted sales and profit targets o Achieve and exceed gross profit targets through effective waste and stock management o Effectively manage income statements o Liaise with the Merchandise team regarding stock efficiencies o Support the successful implementation of all promotional campaigns o Ensure internal audits are conducted against operational requirements o Ensure that all stores adhere to compliance requirements in all areas of operational Functional Competencies Required • Business Analysis • Risk Assessment • Decision Making Requirements Job Specifications • Grade 12 • Relevant retail or business-related degree/diploma (advantageous) • 2-4+ Years retail area management experience • Strong analytical skills • Ability to lead, coach and develop others • Highly organized with the ability to adapt quickly to change • A good understanding of labor relations and disciplinary procedures • Valid driver’s license and own transport Benefits Provident Fund Risk Cover Medical aid options Money club by float pays birthday leave