Ben & Jerry's Global Creative Director

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

Job Title: Ben & Jerry’s Global Head of Creative
Department: Ben & Jerry’s Global Integrated Marketing
Reports To: Ben & Jerry’s Global Head of Integrated Marketing
Location: South Burlington, VT - Hybrid

Ben & Jerry’s:
Ben & Jerry's Homemade Inc. started in 1978 in a renovated gas station in Burlington, Vermont, USA, and was founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000, Ben & Jerry’s became a wholly owned autonomous subsidiary of The Magnum Ice Cream Company (previously Unilever) with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand. Ben & Jerry’s is one of The Magnum Ice Cream Company’s most valuable and iconic brands, with annual turnover exceeding €1 billion, and high ambitions to double the business and expand its impact throughout the world.

In 1988, Ben & Jerry’s developed a business model built on the idea that an ice cream company could be an agent of progressive social change, establishing a mission statement with a triple-bottom line:

Social Mission: We initiate innovative ways to improve the quality of life locally, nationally, and internationally, specifically on Climate Justice and Social Justice, Racial Justice, and Economic Justice
Product Mission: We make and distribute the finest quality natural ice cream and euphoric concoctions
Economic Mission: We operate our Company for sustainable, profitable financial growth

Central to the mission of Ben & Jerry's is the belief that all parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission, which you will find reflected in our KPIs.

THE ROLE:
The Global Head of Creative at Ben & Jerry’s is the steward of our brand’s imagination—leading bold, breakthrough creative expression and visual storytelling across all channels, all markets, and internally. This role shapes not only what we create, but how we create it—building and inspiring a creative team, evolving our design processes, and cultivating a dynamic capabilities network that meets the needs of the business today while pushing the boundaries of what’s next.

We are seeking a visionary leader with deep expertise in brand stewardship, values-led brand building, and world-class design – someone who can honor our iconic heritage & brand equity while fearlessly driving it forward. This is a rare opportunity to balance legacy with reinvention, grounding our work in what makes Ben & Jerry’s unmistakable while continuously reimagining how we show up in culture.

This role sits within the Global Integrated Marketing team and works hand in hand with our Digital Marketing, Consumer Insights, and Marketing Innovation teams to meet the creative needs of the business across all global markets.

Through your leadership, Ben & Jerry’s creative output will continue to spark joy, stand up for justice, and deepen love for our brand around the world. You will champion work that is not only innovative and culturally resonant, but crafted with excellence, intention, and consistency—setting a standard for creative that endures, inspires, and makes a meaningful impact.

WHAT YOU'LL BE RESPONSIBLE FOR:
Includes the following. Other duties may be assigned.
Creative Strategy & Brand Stewardship

• Define and lead global brand creative strategy in partnership with marketing leadership
• Lead the development of breakthrough creative ideas that connect with culture, community, and our 3-part mission
• Translate business and marketing strategy into compelling, insight-driven creative execution
• Own and evolve the overall look, feel, and voice of the brand across all channels and touchpoints, ensuring consistency & distinction
• Lead end-to-end creative development across campaigns, content, and experiences

Creative Operations & Cross-Functional Collaboration

• Co-create alongside marketing & digital partners, sharing a P&L, annual brand goal setting, and team accountability
• Oversee all creative output across product, packaging, brand, and channels (digital, retail, experiential), with a solid understanding of content and social platforms
• Establish and manage efficient creative processes, governance, and workflows
• Partner cross-functionally to ensure alignment, consistency, and quality in a matrixed global organization
• Manage budgets, timelines, and resourcing in partnership with the Design Traffic Controller

Innovation & Capability Evolution

• Evolve creative capabilities and resourcing models to meet changing market demands, ensuring team & ways of working are future-ready
• Foster a forward-thinking creative environment focused on continuous improvement and long-term excellence
• Embed digital expertise and creative innovation (including AI and emerging technologies) into workflows, driving the integration of technologies & capabilities in partnership with Head of Digital Marketing

Team Leadership & Culture Building

• Lead, coach, and develop a high-performing, multidisciplinary, global creative team
• Build a culture of creativity, collaboration, and accountability
• Champion mentorship, growth, and fresh thinking across disciplines

Design Excellence

• Maintain a high standard of craft across design, typography, and visual execution
• Ensure best-in-class creative execution across digital, physical, and experiential formats
• Highly proficient in design, typography, and visual communications – proficient in Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Substance/Stager, Firefly, Premiere Pro), Canto, Canva, UI/UX software like Figma and Copilot.

WE'RE LOOKING FOR SOMEONE WHO…
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10+ years of experience in creative design leadership roles
• Bachelor’s degree (Design, Visual Communication, Marketing, Communications, or related field preferred)
• Minimum of 3 years’ of experience directly leading an in-house creative department or agency creative team
• Experience leading brand, content, digital and communication design, with substantial exposure to a wide variety of disciplines and channels
• Expert knowledge of the creative process and what it takes to lead a large team across multiple departments, regions, and stakeholders to deliver industry changing communications
• Exceptional decision-making skills & stakeholder management – able to thrive in both highly autonomous & highly collaborative work environments
• Excellent hiring, performance management, mentoring, and coaching skills to build a high-performing creative team
• Strong ability to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally through direct and positive communications
• Experience managing freelancers, agencies, and vendors
• Exceptional presentation and communication skills along with the ability to professionally communicate effectively in a multiple stakeholder environment and across all levels of the organization
• Excellent proficiency in creative, graphic design, and social content development & production processes
• Familiarity with consumer and popular culture trends
• Proven ability to develop annual and strategic department plans and budgets
• Willingness to work across time zones
• Demonstrated understanding of company mission, goals and objectives
• Cooperative team player with an upbeat, positive attitude and bias for action
• Strong conceptual thinker with a portfolio demonstrating excellence in brand building, integrated marketing campaigns, and creative leadership

Our People Profile
To support our 3-part mission, Ben & Jerry’s also has an outspoken people-mission. We look for people with these characteristics to strengthen our team:

• Purpose-driven: passion and drive to make a real impact with our social mission agenda
• Empathy: curious to collaborate with a variety of personalities and styles and to build excellent relationships with internal & external stakeholders
• Mastery: continuously learn and develop to remain an expert in your functional area
• Autonomy: dare to make choices and take ownership
• Activism: interested in bringing about political or social change
• Equity: recognizing power dynamics and how biases play out in interactions throughout society; this awareness and these skills are necessary so that throughout our business we engage respectfully and make decisions fairly

WHAT YOU'LL GET:

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Health and wellbeing support, including employee assistance programs and wellness initiatives
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage
• Health-related savings and spending accounts
• Retirement savings programs with a competitive matching plan
• Additional employee perks (e.g., corporate discounts, commuter or learning support)
• Hybrid workplace (3+ days/week in office)
• Dog-friendly office environment
• Community volunteer days
• Competitive salaries and comprehensive benefits package, including medical, dental, and vision benefits, generous vacation/holiday pay, 401(k) Retirement, Discount programs
• Learning and development programs
• Access to our gym at headquarters and the local area
• 3 free pints a day!
• Travel required approximately 15% of the time

Pay: The pay range for this position is $119,400 to $179,000. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits: TMICC employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Please include a resume & portfolio of your work in your application

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.