Circulation Manager

We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book.

Now’s your chance to join the best team in Brooklyn!

The Circulation Manager, working collaboratively with the Assistant Branch Manager is responsible for the day-to-day operations of a designated branch. The Circulation Manager serves as a liaison between the branch staff, BPL departments and administrators to provide quality library services to the entire community. The Circulation Manager will also evaluate, supervise and train staff as assigned.

This is a full-time, union, non-exempt position. The hiring salary for this position is $46,519.20 and the incumbent salary is $53,489.80. Open to all full-time clerical employees. The closing date for this position is July 6. 2026.

Responsibilities:

• Work collaboratively with the Assistant Branch Manager; joint supervision of branch staff, volunteers, and activities

• Provide staff training, supervision, and evaluation

• Work with Banch Manager, Assistant Branch Manager, TTS & HR to resolve staffing concerns including progressive discipline issues

• Resolve or refer customer complaints to appropriate supervisors/departments

• Report potentially unsafe conditions and submit Incident Reports

• Develop and maintain branch budgets

• Coordinate staff schedules and assignments

• Approve staff time sheets; Monitors time and leave balances

• Assist with collections maintenance and circulation desk duties

• Interpret and communicates BPL policy to branch staff

• Provide excellent customer service

• Participate in system-wide committee work, projects and initiatives; Attends community functions

• Other duties as assigned

Qualifications:

• High school diploma or equivalent required

• A minimum of 2-3 years related clerical experience

• Knowledge of Microsoft Office, internet applications and Sierra

• Ability to coordinate, organize and prioritize work efficiently

• Familiarity with BPL policies & procedures

• Excellent interpersonal & communication skills (oral & written)

• Demonstrated customer service experience

• Ability to train, supervise and motivate staff

• Experience working in a diverse environment

• Demonstrated problem solving and decision-making skills

• Model proper team behavior in all areas; help establish a positive team climate

• Required to work evenings and weekends

We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.

Brooklyn Public Library is an equal opportunity employer.