Tailormade Travel Consultant

Job Description:

Position Summary:

The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.

Responsibilities and Accountabilities:

• Meet or exceed established sales goals

• Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships

• Actively manage guest relationships with a variety of touch points (i.e., acknowledge birthdays, anniversaries, etc)

• Design custom Tailormade itineraries in consultation with guests and Travel Agents

• Evaluate pricing received from DMC or Third-Party suppliers to ensure value (A&K value and price value)

• Communicate and advocate product and price value in support of successful conversions

• Confirm required services with DMC and Third-Party suppliers

• Manage all financial aspects of booking in Travel Studio according to company guidelines

• Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines

• Maximize conversions by following up on Option Quote and Quote Pending bookings in CRM within the established timeframe

• Demonstrate competency of destination knowledge

• Research flight schedules, hotel availability, and other Sabre procedures as necessary

• Meet or exceed established A&K Service standards

• Maintain a minimum number of hours available on the phone per department guidelines

• Make recommendations for process, procedure, and technology improvements

• Collaborate with Sales Assistants to coordinate all pre- and final documents, and assist with guest/TA contact

• Collaborate with internal departments to facilitate the booking process and sales

• Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained

• Sales projects as determined by management

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales

• Detail-oriented with excellent organizational skills and ability to multitask

• Strong worldwide geographic, destination, cultural, and world affairs knowledge

• Drive to achieve results, initiate personal goals, and close sales

• Intermediate computer skills required (Microsoft Office), and the ability to quickly master new technologies

• Good judgment and problem-solving skills

• Ability to work in a team environment

• Excellent inter-personal skills

• Basic Sabre skills required, intermediate skills preferred

• Must be able to read/write/speak in English

• Foreign language skills preferred

Education and Additional Experience

• Associate or bachelor’s degree preferred or equivalent experience

• High School diploma required

• Two years of travel industry experience required

• Two years of sales experience required

Special Requirements

• Evening, weekend, and approved overtime may be required

• Domestic travel in conjunction with the Sales Director's sales calls

• International travel may be required (and maintain a current passport)

Salary Range

• Hourly position, annualized at approximately $49,000, with additional earning potential through sales incentives.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.