Small Group Journeys Sales Assistant

Job Description:

Position Summary

Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions. 

Responsibilities and Accountabilities

• Assist Small Group Journey Travel Consultants with the following tasks:

• Custom extensions, as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.

• Notify and collect payment for all bookings with balances past due.

• Call guests/Travel Advisors to collect missing information and itinerary details.

• Enter all data from Guest Information Forms into the reservation system, including but not limited to passport, medical conditions, and flight information.

• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.

• Identify gaps in services as a result of flight information received and act accordingly.

• Review Travel Consultant Quality Check and Insurance Reports and action promptly.

• Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.

• Coordinate Signature Program Design Your Day follow-up, and send advising recaps to DMC.

• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue-generated items.

• Collaborate with all internal departments and DMCs to facilitate the booking process.

• Assist Guest Relations when post-tour issues require investigation into historical documentation.

• Special projects or other related duties as required.

Skills and Abilities

• Professional verbal/written communication skills and phone demeanour.

• Strong multi-tasking skills and flexibility required.

• Detail-oriented with excellent organizational skills.

• Good judgment and problem-solving skills

• Ability to work in a team environment.

• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies.

• Must be able to perform basic mathematical computations.

• Must read/write/speak English.

Education and Experience

• Travel School or college degree preferred

• High School diploma required

• Relevant travel industry experience preferred

Special requirements

• Evening, weekend, and approved overtime may be required

Salary Range

• 40k, with the possibility of making more through sales incentives

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.