Technical Architect

Job Title:Technical Architect

Job Description

Technical Architect (538226)

Concentrix CVG Customer Management Group Inc., Cincinnati OH, has multiple openings for the position of Technical Architect. Work may be performed in various unanticipated locations throughout the U.S. Ability to travel and/or relocate is required. Telecommuting may be permitted.

The Technical Architect will lead the design, development, and implementation of portals using Salesforce Service Cloud and Experience Cloud; Document functional specifications; Communicate project vision and solution design to development staff; ensure compliance with industry standards and best practices; Provide oversight and leadership for solution implementation; guide development team and liaise between internal teams; Communicate complex technical issues and advise stakeholders on design updates and potential risks and challenges.

The position requires a Master’s degree in Computer Science, Data Science, Mathematics, or any technical/analytical field that is closely related to the specialty, plus two (2) years of experience in the same or similar IT/Computer-related field. Required experience must include working with: Salesforce CRM Development and Administration; App Development; Lightning; Scripting; Cloud Security; and Database Management. Permanent U.S. work authorization is required for this position (no visa sponsorship available).

The base salary range for this position is $82,202 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The position will be posted for two weeks from its posting date of June 24, 2026.

Location:USA, Cincinnati, OH

Language Requirements:

Time Type:

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE