Senior IT Support Engineer - On-site Services

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

GEA Global IT is strengthening its IT On-Site Services capability to ensure reliable, business-aligned IT operations across production and office locations.

As a Senior IT Support Engineer – On-Site Services, you will act as the local IT On-Site Services Consultant for assigned UK sites, ensuring stable day-to-day IT operations while coordinating closely with the Service Desk, central IT teams and external service providers.

This role combines hands-on technical support with stakeholder engagement, requiring a structured and service-oriented IT professional who can represent Global IT effectively at a local level.

The role is based in Milton Keynes, with travel to other UK locations as required.

Key Responsibilities:

• Ensure stable and reliable local IT operations across assigned sites

• Provide hands-on technical support where an on-site presence is required

• Act as the local IT On-Site Services Consultant, representing Global IT to site management and users

• Coordinate effectively with the Service Desk, central IT teams and external service providers

• Support the implementation and adherence to IT standards, governance and security practices

• Contribute to the continuous improvement of IT services and operational processes

• Assist with incident resolution, infrastructure support and workplace services where local coordination is required.

Your Profile / Qualifications

• We are looking for an experienced IT professional with a strong operational background who is confident engaging with both technical users and business stakeholders, takes ownership of their work, thrives when working independently, and makes a positive contribution to a collaborative IT service environment.

• Extensive experience working in IT support, infrastructure or workplace services

• Broad understanding of IT infrastructure, workplace technologies and network environments

• Experience working within structured IT service environments (ITIL knowledge beneficial)

• Ability to coordinate effectively between business users and central IT teams

• Strong communication skills and the ability to engage with local management and stakeholders

• Professional fluency in English

Desirable:

• Experience working in manufacturing, industrial or multi-site environments

• Experience working with external IT service providers

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