IT Support FR/NL

Our client is an international company operating in the high-end corporate services sector, supporting clients with complex strategic matters and advisory services. They are currently looking for an IT Support Specialist to join their second-level support team.

Based in Brussels, the IT Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions.

Jobomschrijving

Your main responsibilities will include

• Providing world class customer service to the office.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Maintain standards, operational guidelines, and administrative procedures relating to IT function.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.
• Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays.
• Experience providing support in a Windows 10/11 and iOS environment.
• Experience providing support on Microsoft Office products, particularly Word/Outlook. Office 365 experience helpful, Exchange and SCCM.
• Extensive experience with computer hardware, printers, smartphones and audio-visual communications equipment.
• Experience providing IT support in a Professional Services environment.
• Strong customer services skills, interpersonal and team skills
• French and Dutch (English will be a plus)