Junior AV Subject Matter Expert

Role: Junior AV Subject Matter Expert

Location: Pune, India (based on client site 5 days per week)

Contract Type: Permanent & Full-time; working Monday – Friday on a rotation pattern between 7:00 AM - 7:00 PM IST for APAC role, and 7:00 AM CET to 7:00 PM CET (or CEST) for EMEA role (or CEST)

Salary: Highly competitive plus strong company benefits

Role Overview

We are seeking an AV Subject Matter Expert (SME) to provide hands-on technical support for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR).

In this role, you will focus on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers and you will contribute to the efficiency and reliability of AV services.

This is a technical role focused solely on AV troubleshooting, execution and problem-solving.

Key Responsibilities

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Deliver advanced remote technical support for AV systems across global locations

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Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc.

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Provide real-time support and step-by-step guidance to on-site engineers

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Log tickets with detailed notes and maintain accurate records of troubleshooting actions and outcomes

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Identify recurring issues and document technical insights for team reference

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Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems

Platform-specific Responsibilities: Crestron

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Use Crestron Toolbox and associated tools (SMPL Debugger, Text Console, DM Tool, etc.) for remote diagnostics

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Troubleshoot issues with Crestron control panels, processors, and switchers

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Support firmware updates and configuration reviews as directed

QSC Q-SYS

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Troubleshoot Q-SYS audio signal flow, DSP issues, and network conflicts

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Use Q-SYS Designer Software to remotely investigate and resolve AV concerns

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Perform firmware update tasks in coordination with on-site staff

Appspace

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Diagnose issues related to digital signage content, playback, and scheduling

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Manage Appspace user configurations and troubleshoot display integrations remotely

Vbrick

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Support live and on-demand video streaming troubleshooting

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Monitor and configure encoder settings and stream delivery pathways

Cisco Systems

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Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels)

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Address network and SIP integration challenges

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Support firmware maintenance efforts

Microsoft Teams Rooms (MTR)

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Remotely troubleshoot MTR peripherals (displays, cameras, microphones)

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Resolve issues with call quality, connectivity, and meeting platform integration

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Utilize MTR Pro Management portal and Admin Center for monitoring and diagnostics

Skills and experience

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Proven experience working in AV technical support position

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Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems, covering control, audio, video, and network integration

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Experience with Crestron Toolbox & Q-SYS Designer is mandatory

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Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms.

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Ability to clearly explain technical details to team members, clients, and stakeholders

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Certifications : CTS, Crestron, QSC, or Microsoft certifications are preferred

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.