Hotel Clerk II

Provide guests with a friendly and efficient check-in and check-out experience.

Provide guests with general information regarding hotel, amenities, and special

events.

 Sell rooms utilizing excellent customer service skills and yield

management.

 Resolve customer complaints and answer guest inquiries regarding hotel

services, events, directions, local attractions, etc. in a friendly, professional

manner.

 Complete all registration forms and computer input.

 Retrieve and distribute room keys.

 Calculate and print hotel bills, and accept payment for various room

charges utilizing standard cash and credit procedures.

 Communicate with Executive Hosts regarding hotel stays.

 Utilize computer to run necessary reports.

 Balance all transactions at the end of shift (audit out).

 Operate manual procedures in the event of computer failure.

 Other duties as assigned by management.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.