Client Success Manager, Contractor

About the Position The Client Success Manager will engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services. These services are primarily from the FrontierView brand. The focus of the role is to drive product adoption and usage, and thereby to help client retention and expansion.  All Client Success Manager activities are related to helping customers achieve their goals through the effective use of Frontierview's services.

About the Frontierview Commercial Team Frontierview’s Commercial team is the touchpoint for all client interactions. It is made up of Sales Development, Business Development, Account Management, Client Success and Client Support. Each of these teams works very closely to ensure that the business reaches its overall revenue growth objectives. The Account Management and Client Success team is responsible for the existing book of business in terms of renewals, upsells, cross-sells, and cost-price increases. The Client Success and Support Team is the intersection between the promise of Frontierview's suite of products and services and the business outcome the customer wants to achieve.

About You The Client Success Manager needs to be proactive, a relationship builder, and must be comfortable ensuring a customer’s business objectives are achieved through the full utilization of multiple products by end users. Each Client Success Manager is expected to become comfortable with all core Frontierview products, whilst developing/have product mastery for a particular product, providing advice and guidance to your colleagues when more complex issues arise.

Contract Details

• This is a contract position, for a 12 month contract, based remotely in Brazil.
• 40 hours per week

What To Expect In This Position

• Partner closely with Account Managers to support senior executive clients in client engagement and retention activities across the Latin America region
• Coordinate and manage analyst briefings, executive advisory sessions, and client calls from scheduling through delivery
• Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings
• Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience
• Track and manage client engagement activities, ensuring timely follow-up and execution of commitments
• Support client onboarding and adoption of FrontierView services and resources
• Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications
• Monitor client engagement trends and identify opportunities to increase utilization of FrontierView services
• Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems
• Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns
• Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes
• Help identify opportunities to improve processes, client experiences, and team efficiency

What Sets You Apart

• Bachelor's degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field
• 1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role
• Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment
• Strong organizational and time-management skills with exceptional attention to detail
• Demonstrated ability to work independently and effectively in a remote environment
• Excellent written and verbal communication skills
• Naturally curious and eager to learn about global markets, economics, geopolitics, and client business challenges
• Strong problem-solving skills and a proactive mindset
• Comfortable interacting with senior-level stakeholders and executives
• Professional, responsible, self-motivated, and highly dependable
• Demonstrated ownership, accountability, and follow-through
• Experience supporting events, executive briefings, webinars, or client programs is a plus
• Familiarity with Salesforce, CRM systems, or project management tools is a plus
• Spanish fluency required; Portuguese fluency is a plus

Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! FiscalNote is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!

As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.

About FiscalNote FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.

Home to CQ, FrontierView, Oxford Analytica, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.

At FiscalNote, we Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family

FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19.  New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).

Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.

FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.

FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.