Operations Support Manager

We are seeking a highly organised and efficient Operations Support Manager to join our team in Scotland. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.

• Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departments
• Develop and implement strategies to streamline processes and improve operational performance
• Support Operations manager within the patch 
• Analyse operational data and key performance indicators to identify areas for improvement and cost reduction
• Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence
• Collaborate with cross-functional teams to align operational goals with overall business objectives
• Oversee project management activities related to operational improvements and new initiatives
• Ensure compliance with company policies, industry regulations, and health and safety standards
• Prepare and present regular reports on operational performance to senior management
• Manage relationships with key vendors and suppliers to maintain optimal service levels
• Contribute to the development and implementation of long-term operational strategies

• Minimum of 5 years' experience in operations management or a similar role
• A strong background in catering and hospitality
• A passion for food and innovation
• Familiar with various budget models 
• Financial acumen within budgets, proposals and costings
• Proven track record in strong team leadership and supervision
• Strong knowledge of operations management principles and best practices
• Excellent project management skills with experience in process improvement initiatives
• Proficiency in data analysis and performance metrics
• Advanced skills in Microsoft Office Suite and presentation building
• Outstanding organisational and time management abilities
• Exceptional communication and interpersonal skills
• Ability to work effectively under pressure and meet tight deadlines
• Project Management Professional (PMP) certification is desirable
• Understanding of supply chain and logistics processes
• Willingness to travel within Scotland's central belt as and when required

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.