Change Delivery Manager

About the job

We are seeking an experienced Project Manager to join our Change Management Group (CMG) transformation portfolio, supporting the delivery of strategic initiatives across the firm. Working closely with the Programme Lead and senior stakeholders, you will take ownership of end-to-end project delivery, from mobilisation through to implementation and benefit realisation.

This role sits at the centre of a complex, global change environment, requiring strong project and change management expertise to ensure effective governance, planning, and stakeholder engagement, while supporting teams to embed sustainable new ways of working.

The opportunity

You will play a key role in delivering high-impact transformation projects, collaborating with directors, heads of function, and business services teams to scope, design, and implement solutions to business challenges.

Working across regions and functions, you will help drive consistent delivery standards, contribute to the evolution of operating models, and support the firm in achieving its strategic objectives.

Key responsibilities will include:

• Managing projects across the transformation portfolio, delivering to agreed timelines and budgets

• Applying structured project and change management approaches to achieve desired outcomes and business benefits

• Supporting the design of solutions, including operating models and ways of working

• Establishing delivery plans, resource models, budgets, RAID logs, and status reporting

• Ensuring adherence to governance frameworks in partnership with CMG ePMO

• Identifying and mitigating risks, issues, and dependencies across projects

• Leading stakeholder engagement, workshops, and project communications

• Supporting change adoption through training, communications, and continuous improvement initiatives

• Taking ownership of deliverables where required

About you

You will bring strong experience delivering business change in complex, global environments, with the ability to translate ambiguity into structured, deliverable outcomes and drive progress through multidisciplinary teams.

Your experience is likely to include:

• Delivery of business change projects from initiation through to benefit realisation

• Experience within large-scale transformation programmes and structured PMO environments

• Strong project planning, financial management, and reporting capability

• Experience contributing to business solution design and organisational change

• Proven ability to deliver outcomes through cross-functional, geographically dispersed teams

Technical skills

• Strong knowledge of project, programme, and change management methodologies

• Proficiency in MS Project, MS Project Online, MS Visio, and Microsoft Office

Desirable

• Experience in professional services or the legal sector

• Exposure to areas such as technology, regulation, or process and organisational design

• Degree-level education and/or relevant certifications (PMP, PRINCE2, APMP, Prosci, ACMP)

Key competencies

• Strong attention to detail, judgement, and problem-solving capability

• Ability to operate effectively in ambiguity and under pressure

• Collaborative and consultative approach with stakeholders at all levels

• Excellent organisational, communication, and presentation skills

• Proactive, accountable, and delivery-focused mindset

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.