Autodesk
Customer Success Advisor, Design & Manufacturing
Company
Role
Customer Success Advisor, Design & Manufacturing
Location
United States of America
Job type
Full-time
Found on Mokaru
Yesterday
Salary
Job description
Job Requisition ID #
L'affichage de poste en français suivra / The French job posting follows
26WD97720, Customer Success Advisor, Design & Manufacturing
Customer Success Advisor @ Autodesk
In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long-term customer value and partnership.
This will be a hybrid role.
Position Overview
As a Customer Success Advisor you’ll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey—while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo, lead through influence, and shape how we scale success.
Responsibilities
Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations
Minimum Qualifications
4–7 years in Customer Success, Account Management, or a related customer-facing role
Proven track record of working independently while driving measurable impact
Experience navigating complex, cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models
Familiarity with Autodesk customer industries (AEC, MFG, M&E)
If this sounds like you—even if you don’t meet every qualification—please consider applying. We value growth mindsets and potential just as much as experience.
Target Pay Range for this Position Denver CO: TBD
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26WD97720, Asesor de Éxito del Cliente, Diseño y Fabricación
Asesor de Éxito del Cliente en Autodesk
En la organización de Éxito del Cliente, nuestro objetivo más importante es crear experiencias que tengan un gran impacto en nuestros clientes. Creemos en un ciclo completo y coherente de éxito del cliente que contribuya a mejorar los ingresos y a un crecimiento sostenible de la empresa. A medida que continuamos con la transformación de nuestro modelo de negocio, impulsar la adopción continua de nuestra tecnología es clave para generar valor a largo plazo para el cliente y fomentar la colaboración.
Este será un puesto híbrido.
Descripción general del puesto
Como asesor de éxito del cliente, colaborarás con los equipos de cuentas, los socios de canal y los representantes de ventas para ayudar a los clientes a aprovechar al máximo el valor de sus soluciones de Autodesk. Tu gran visión para los negocios, tu mentalidad curiosa y tu capacidad para identificar rápidamente las necesidades de los clientes te permitirán crear experiencias impactantes a lo largo de todo el recorrido del cliente, al tiempo que contribuyes a definir las mejores prácticas internas.
Nuestro equipo de Éxito del Cliente es una organización global, colaborativa y motivada, dedicada a proporcionar experiencias de primer nivel a nuestros clientes. Nos comprometemos a ayudar a nuestros clientes a tener éxito con sus soluciones de Autodesk para que alcancen sus objetivos empresariales y nos ganemos su fidelidad. Como miembro del equipo, tendrás la libertad de cuestionar el statu quo, liderar a través de la influencia y dar forma a cómo ampliamos el éxito.
Responsabilidades
Establecer relaciones sólidas con los clientes mediante un acercamiento y una interacción proactivos para alinear las capacidades del producto con los objetivos de los clientes
Establecer y ejecutar estrategias avanzadas de incorporación y adopción para aumentar el valor para el cliente y el uso del producto
Identificar y atender las cuentas en riesgo utilizando sólidas habilidades de análisis y asesoramiento para eliminar el riesgo y reorientarlas hacia el éxito
Colaborar de forma interdepartamental con Ventas, socios de canal, Soporte y Servicios para impulsar los hitos de los clientes
Ofrecer una experiencia de alta calidad que refuerce la satisfacción y la fidelidad de los clientes
Descubrir y aprovechar oportunidades para ampliar la relación con los clientes mediante el descubrimiento de valor y conversaciones estratégicas
Requisitos mínimos
Entre 4 y 7 años de experiencia en Éxito del Cliente, Gestión de Cuentas o un puesto similar de atención al cliente
Historial demostrado de trabajo autónomo con resultados medibles
Experiencia en la gestión de colaboraciones complejas e interfuncionales con partes interesadas internas y externas
Dominio de Salesforce o sistemas CRM similares
Experiencia con SaaS, software basado en la nube o modelos de negocio por suscripción
Conocimiento de los sectores de clientes de Autodesk (AEC, MFG, M&E)
Si te identificas con este perfil —aunque no cumplas todos los requisitos—, no dudes en enviar tu candidatura. Valoramos la mentalidad de crecimiento y el potencial tanto como la experiencia.
Rango salarial previsto para este puesto en Denver (CO): Por determinar
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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