Retail Marketing Intern

POSITION TITLE: Retail Marketing Intern

Please Note: This internship is being offered September 2026-December 2026

DEPARTMENT: Marketing

JOB CLASSIFICATION: Non-Exempt

EEOC CATEGORY: Administrative Support Workers

DATE LAST EDITED: June 12, 2026

ROLE SUMMARY

The Retail Marketing Intern supports the Retail Marketing team by assisting with day-to-day marketing activities that help promote our credit union’s branches, products, services, and brand. This role helps manage the marketing inbox, coordinates branch marketing requests, and contributes to larger integrated campaigns while gaining hands-on experience across digital, print, in-branch, out-of-home, paid media, social media, and other marketing channels.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain clear, timely communication with branch staff and internal partners to support marketing requests, updates, and project needs.

• Help monitor and respond to the marketing inbox, routing questions, requests, and materials to the appropriate team members as needed.

• Create and update marketing-related documents, presentations, spreadsheets, and other materials to support branch initiatives and department projects.

• Use project management software and other department tools to track assignments, deadlines, approvals, and project progress.

• Assist with marketing projects for credit union branches, including coordinating details, gathering information, and supporting execution.

• Participate in team meetings, project discussions, and campaign planning sessions to gain exposure to a wide range of marketing channels and strategies.

• Support larger integrated marketing campaigns and learn how digital, print, in-branch, out-of-home, paid media, social media, and other tactics work together.

• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

KNOWLEDGE AND SKILLS

• Basic professional written and verbal communication skills, with the ability to communicate clearly and courteously with branch staff, internal partners, and team members.

• Working knowledge of Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint.

• Ability to create, organize, and update documents, spreadsheets, presentations, and other marketing support materials.

• Attention to detail, particularly for spelling and grammar when proofreading.

• Willingness to learn and use project management software and other digital tools that support marketing workflow and collaboration.

• Familiarity with marketing concepts, digital tools, social media platforms, or AI capabilities is a plus.

EXPERIENCE

• Previous work, internship, volunteer, freelance, or student leadership experience is helpful, but prior office experience is not required.

• Experience in communications, marketing, event support, student organizations, volunteering, freelancing, or other related activities is a plus.

• Customer service or member service experience is highly valued, especially in roles that required helping people, answering questions, and providing a positive service experience.

• Demonstrated ability to learn new tasks, take initiative, stay organized, and follow through on assignments in a dependable manner.

• Experience balancing multiple responsibilities through school, work, extracurricular activities, or community involvement is a plus.

EDUCATION/CERTIFICATIONS/LICENSES

• Currently enrolled in a degree-seeking college or university program, or recently graduated from an accredited college or university.

• Coursework or a field of study related to marketing, communications, business, advertising, public relations, or a similar area is preferred.

• Additional certifications, online coursework, or self-directed learning through programs such as Coursera, Google, or similar platforms is a plus.

OTHER SKILLS

• Strong writing, editing, and language skills, including the ability to adapt tone and message for different audiences and communication needs.

• Creative thinking and an eye for design, layout, branding, or visual presentation are a plus.

• Problem-solving skills and the ability to think through challenges, ask good questions, and help identify practical solutions.

• Additional experience or interest in project management, event coordination, or related organizational skills would make a candidate especially well-suited for this role.

ADA Requirements

PHYSICAL REQUIREMENTS

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.