Client Experience Coordinator

Client Experience Coordinator (Hospitality Role)

Location: Tustin Auto Center - All-New Tustin Kia

Schedule: Full-Time, 5 Days/Week

Compensation: Fixed Pay (Non-Commission Role) + Customer Satisfaction Bonus + Benefits

About the Opportunity

Patterson Auto Group is seeking a polished, people-focused Client Experience Coordinator to join our team at our all-new Tustin Kia location. This is a hospitality-driven position, not a sales role, ideal for someone who takes pride in delivering exceptional customer experiences.

As the first point of contact for our guests, you will set the tone for every visit-ensuring each customer feels welcomed, comfortable, and well taken care of from the moment they arrive.

Why Patterson Auto Group?

• Recognized as a Top Workplace for 15 consecutive years
• Fixed, stable compensation (non-commission position)
• Bonus opportunities tied to dealership-wide customer satisfaction performance
• Comprehensive benefits package
• Award-winning organization with a strong reputation for excellence
• Growth-oriented environment within a rapidly expanding dealership
• Team culture focused on support, professionalism, and respect

Key Responsibilities

• Warmly welcome and greet all guests entering the dealership
• Create a comfortable, professional, and hospitality-focused environment
• Introduce clients to the appropriate sales or service team members
• Support seamless communication between departments to enhance the guest experience
• Monitor showroom flow and ensure guests are attended to promptly
• Maintain a clean, organized, and inviting front-of-house area
• Assist with light phone duties, including directing calls appropriately
• Help ensure every guest interaction reflects the dealership's commitment to excellence

What We're Looking For

• A genuine love for working with people and creating positive experiences
• Strong organizational skills and attention to detail
• A professional, friendly, and welcoming demeanor
• Ability to multitask and stay composed in a fast-paced environment
• A team-oriented mindset with a proactive attitude
• Hospitality or customer service experience is preferred, but not required
• Someone who is excited to be part of a growing, high-energy team and contribute to something special

What Makes This Role Unique

• This is not a sales position-it is focused entirely on hospitality and guest experience
• You are the first impression of the dealership and play a key role in shaping customer perception
• Your contributions directly support high customer satisfaction scores
• Bonus opportunities are tied to overall dealership performance in delivering exceptional experiences
• Work in a brand-new, high-growth environment at our Tustin Kia location

This is a great opportunity for someone who enjoys working with people, takes pride in being organized and professional, and wants to be part of something special within an award-winning organization.

If that sounds like you, we'd love to meet you.

Apply Today! Send your resume to LeticiaC@Pattersonautos.com

The Client Experience Coordinator Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $22.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.